888Starz Casino - The player's withdrawal is delayed.

So it is. It's been more than 2 weeks since I registered and deposited money at this bookmaker. It so happens that I deposited €150 and won €1000. You already know how to withdraw. Nobody responded to my emails. In the chat they told me to wait. Until a charitable chat soul bothered to tell me that it was better to use Gmail because Hotmail didn't work with them. Okay. There they asked me for all the documents and a few more to verify my account (probably they didn't like my balance). But as I was used to the same in other bookmakers, I didn't even get upset. Now the problem is that I did the withdrawal by neteller and nothing money. I asked in the chat. The answer is already known. You have to wait 24 hours. I waited 24 hours and guess what. Not received. Impressive. Now it's 7 working days I have to wait. Shame on your face. If I want to deposit €100,000 they are now available instantly. Don't make fun of customers. I've been using bookmakers for a long time and neteller is practically instantaneous. Weak bookmaker. You don't even have 1000€ to pay a customer.

Hello pedrocinfaes,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888Starz Casino. Allow me to ask you a few more question before we would move forward.

You mentioned they asked for documents. Could you confirm that your account is fully verified? Did you use any bonus to accumulate your winnings?

Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive.

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

I didn't use any bonuses. The account has been fully verified. That's how it was with the order. But the order getting completed is what is costing.

Dear pedrocinfaes,

As I mentioned before I would definitely recommend you to wait the 14 day period. I will set the timer for 7 more days and if the money would not arrive even next week, we will intervene and try to contact the casino with this case.

It's already been resolved. Thanks

Thank you pedrocinfaes for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Regards,

Nick