The player from Spain cannot access his casino account which holds a balance of 4900 Euros. The casino support via email or chat has been unresponsive. The complaint was rejected as the player stopped responding.
888 Casino ES - Player can't access online casino account.
Amount: €4,900
888 Casino ES
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello good afternoon,
I've been unable to access my account on 888 for two days now in which I have a balance of 4900 Euros. I type in my username and password correctly, but I'm told there's been an error and to contact support. I've sent numerous emails and attempted to speak with an agent in the chat multiple times, but I can't seem to get in touch with them.
They can't mess around like this with people's money....
Thank you very much.
Automatic translation:
Public
Public
1 year ago
Hello omarben,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino ES. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What message do you exactly get when you try to login? Did you try to use a different browser or device to login? When was the last time you spoke to the casino and what was it about? Can you please forward their respond to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
