The player from Spain cannot access his casino account which holds a balance of 4900 Euros. The casino support via email or chat has been unresponsive. The complaint was rejected as the player stopped responding.
The player from Spain cannot access his casino account which holds a balance of 4900 Euros. The casino support via email or chat has been unresponsive. The complaint was rejected as the player stopped responding.
The player from Spain cannot access his casino account which holds a balance of 4900 Euros. The casino support via email or chat has been unresponsive. The complaint was rejected as the player stopped responding.
Hello good afternoon,
I've been unable to access my account on 888 for two days now in which I have a balance of 4900 Euros. I type in my username and password correctly, but I'm told there's been an error and to contact support. I've sent numerous emails and attempted to speak with an agent in the chat multiple times, but I can't seem to get in touch with them.
They can't mess around like this with people's money....
Thank you very much.
Hola buenas tardes,
llevo 2 dias sin poder acceder a mi cuenta en 888 en la que tenia de saldo 4900Euros. Escribo mi usuario y contraseña correctamente pero me dice que ha ocurrido un error y que me ponga en contacto con asistencia, por mas correos que les he mandado y por mas veces que he intentado hablar con un agente en el chat, me es imposible ponerme en contacto con ellos.
No pueden jugar asi con el dinero de la gente....
Muchas gracias
Hello omarben,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino ES. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What message do you exactly get when you try to login? Did you try to use a different browser or device to login? When was the last time you spoke to the casino and what was it about? Can you please forward their respond to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
Hello omarben,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino ES. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What message do you exactly get when you try to login? Did you try to use a different browser or device to login? When was the last time you spoke to the casino and what was it about? Can you please forward their respond to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
Dear omarben,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear omarben,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.