The player from Poland encountered a freezing issue while playing "Rise of Olympus," where he won 2500 PLN but could not access the bonus game. Despite reporting the problem, he did not receive assistance and the game remained unresponsive. The Complaints Team reached out for clarification and extended the response time, but the player did not reply. Consequently, the complaint was rejected due to lack of further communication.
BetOnRed Casino - Player's winnings are frozen in a game glitch.
Amount: 15,000 zł
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
Today I had such a situation that while playing "Rise of Olympus" playing at a rate of 80 PLN per spin I got a combination that starts the bonus game. For this combination alone 2500 PLN went up and then the bonus game should have started but unfortunately the game froze and I neither have the 2500 PLN nor is it loading the bonus, something just froze and for a good few hours nothing has changed.
All other games work just not this one...the game starts and after a second the message pops up
Please wait resuming and nothing happens.
WHAT can I do in this situation? Of course I reported the problem but so far they haven't helped and have supposedly forwarded the case.
Automatic translation:
Public
Public
3 weeks ago
Dear Antonio69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify the dispute value (zł15000)?
- Have you tried deleting cookies, or accessing the casino website from another browser or device?
- Did you experience any internet connectivity issues at the time of the freeze?
Thank you very much in advance for your reply.
Best regards,
Kristina
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