The player from New Zealand won 80k after completing the wagering requirements, but the casino voided her winnings, claiming that she won too much.
The player from New Zealand won 80k after completing the wagering requirements, but the casino voided her winnings, claiming that she won too much.
The player from New Zealand won 80k after completing the wagering requirements, but the casino voided her winnings, claiming that she won too much.
Won 80k after completing wager but they voided money as "i won to much" after completing a wager
Won 80k after completing wager but they voided money as "i won to much" after completing a wager
Dear Jayme,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will need more information. Could you please elaborate? Did the casino confiscate your entire balance or were your winnings reduced to a certain amount? Did you accumulate your winnings with or without an active bonus?
I will be patiently waiting for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Dear Jayme,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will need more information. Could you please elaborate? Did the casino confiscate your entire balance or were your winnings reduced to a certain amount? Did you accumulate your winnings with or without an active bonus?
I will be patiently waiting for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Hi there Kristina!!
They confiscated all but 6 grand.... I won't the 80k after the wager was complete just with the amount I had left in my balance after the wager was completed so without a bonuses.... my withdrawal request sat in pending for a whole week also....
Hi there Kristina!!
They confiscated all but 6 grand.... I won't the 80k after the wager was complete just with the amount I had left in my balance after the wager was completed so without a bonuses.... my withdrawal request sat in pending for a whole week also....
Thank you for your reply, Jayme. Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
Thank you for your reply, Jayme. Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
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