Casino en Casa - Player hasn't received a bonus.

I made the mistake of creating an account on this scam site.... during the week I lost more than 1,000,000. I spoke to them to collect the weekly cashback bonus and they told me they wouldn't give it to me.... it's a scam.

Dear carlos1650,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you sure you met all conditions to qualify for this bonus?
• Could you please clarify which cashback bonus you were supposed to receive? Please post the link to the bonus you were interested in here in this thread.
• Have you received a bonus like this before?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear carlos1650,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.