The player's deposit was not credited for unknown reason. The complaint was rejected as the player stopped responding.
I have played this casino for a couple of months. I have made several deposits. Today I made a deposit that was "not quite big enough" they did not credit my account and they did not return the money. They simply should I countdown when I complain.
Hello kindellcreations,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.
How many deposits did you make to the casino? What payment method did you use to deposit? What explanation did the casino provide for the uncredited deposit? Did you also try to contact the payment provider if the problem did not happen on their side?
Also please forward any relevant proof or communication to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru