7BitCasino - Player’s bonus winnings were confiscated.

They do not withdraw my winnings in 12.5 LTC.

I deposited 1 litecoin, received a bonus from the casino, won 12.5 LTC and unscrewed the entire wager, entered passport data, asked what other documents they needed, sent them everything they wanted. My account was fully verified, the casino support service said that now I can withdraw my winnings, I did so, 24 hours passed and my account was completely blocked and an email was sent that all my money was seized by the casino, supposedly I I am a fraud player and am engaged in bonus abuse. I mean, I'm abusing bonuses? Why are you giving out bonuses? In order to later, in case of winning, accuse the player of being a fraud and steal his deposit from him, not to mention the winnings? When I ask what my abuse is, they send me the same excerpt from the casino rules and do not say anything else. I don't understand what's going on.

The most amazing thing is that I went to this casino on the recommendation of experts from Askgamblers, decided to write to them right away, sent them all the evidence in the form of screenshots, but they can’t help me either. I wrote a review about 7bitcasino to Askgamblers, but they also considered it wrong and did not post it. It seems to me that they are with this casino for one thing or the casino pays them a lot of money if only players read positive reviews about them. This is terrible.

Dear guru, help me get my deposit back, or better yet, my winnings, or I will write to the regulator who issued the license to this casino. We need to tell all the players not to play in this scam casino. If suddenly they win they will be accused of fraud and abuse. I don’t understand how Askgamblers put this casino in the experts’ recommendation, before I always relied on the opinion of their experts, now I won’t use this site, it seems to me. That the Casino guru are really impartial guys.

Dear bairessoulekiz3601,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories, along with any relevant communication, to petronela.k@casino.guru?

Do I understand correctly that you have an open complaint regarding the same issue with AskGamblers? Could you send me a link, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Unfortunately, for some reason I don’t understand, they don’t publish my review and don’t open a complaint, they come up with some excuses. It seems to me that they are at one with them, because this casino has not had a single complaint about Askgamblers for a very long time, but if you look at this casino on other reviewers, there are complaints, people are faced with the fact that 7bitcasino does not pay them winnings, apparently I also fell into their trap. But I will achieve justice, even if you cannot help me, I will write to the licensee to punish them.

I sent them my review twice, but they rejected it twice. For me this is very strange. Do you need to write only good reviews about this casino?

Thank you very much, bairessoulekiz3601, for the clarification and forwarded screenshots. Do I understand correctly that your account was successfully verified?

Hey Petronela. Have a nice day.

Yes, I made my first deposit at this casino and received a welcome bonus from them. I played my favorite slots, I managed to win and unscrew the wager. Then, as in other casinos, I filled in all my details and sent my documents for verification, they verified them. After that, they wrote to me that I should send them an extract and a selfie with an identity document and a piece of paper where the date and the name of the casino should have been written, I did that, although I had never sent my selfie anywhere before, they have nowhere in the rules it says that I have to send them selfies. They verified all my documents and selfies. When this happened, I wrote to the support service and asked if I could definitely withdraw my winnings? They wrote in the chat that everything is in order and I can put my winnings for withdrawal. That's exactly what I did. I waited a day for them to withdraw my money, and then again I received a letter from them that my account was blocked and I am a scammer, this is outrageous. When asked what happened, they said that I had violated their rules and sent me a paragraph of these rules, but I did not violate them, I played with my own money and the bonus that I received from them. What is my specific violation, they do not say, they only send the same message.

Thank you very much, bairessoulekiz3601, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Petronela, thank you for your work. Hi Peter, nice to meet you.

I wrote to them again, said that I would continue to write reviews on various forums, and also write to the licensee in Curacao. They refer to their rules again and send me the same thing. In the last message, they wrote to me that they have the right to withdraw all the player's money and sent a screen. I consider it theft that they get away with.

Hi bairessoulekiz3601,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite 7BitCasino to the conversation to participate in the resolution of this complaint.

Dear Casino Guru team,

We would like to notify you that we have contacted you via email with all the details regarding bairessoulekiz3601's case.

Please let us know if you need additional information.

Kindest Regards,

7BitCasino Team

In recent messages to the casino administration, I suggested that they, for my part, go through additional verification. If they want a selfie in the bathroom, in the toilet, with a spoon on their head or whatever, since they love different checks so much, I'm ready to go for it. Although the rules of the casino do not mention selfies anywhere. It's just awful that they manipulate players and confiscate their winnings. If they had a German license I would sue them.

In addition, pay attention to this review, as well as to the likes of this "person" under each "positive" review. I'm sure they are trying to cover up my honest review and one star by putting 5 stars and writing a pure lie. They did not withdraw my money for several days, and then they blocked it altogether.

Thank you 7BitCasino Team for your email.

Dear bairessoulekiz3601,

I sent you an email with some additional questions.

Hey Peter.

I sent all the documents confirming my identity to the mail.

If you need additional documents, I am ready to send.

Dear 7BitCasino Team,

I sent you some additional questions by email.

Dear Peter,

Our team has provided you with all the requested information via email.

Thank you for your assistance.

Dear 7BitCasino Team,

Thank you for your reply. We understand your suspicion, however, we strongly recommend you make a verification call with the player to avoid doubt. I will elaborate on that in an email.

Dear Peter,

Hope you are doing well.

We have contacted bairessoulekiz3601 via email and waiting for the response.

Thank you for your assistance.

Sincerely,

7BitCasino Team

Thank you 7BitCasino Team for your reply. Please keep me updated.

Dear bairessoulekiz3601,

The casino tried to get in touch with you and schedule a verification call as recommended by us. However, it seems that you didn't reply since the 2nd of December. Please note that if you fail the verification due to rejecting the verification call, your complaint will be rejected.

Hello,

sorry for my long reply. I was ill but I will surely pass the verification process. I will contact casino in the nearest time

Thank you bairessoulekiz3601,

Please do so ASAP and keep me updated.

We received an email from the casino stating the following:

"After long waiting for a player reply, we finally received it on December 15, 2022. Quote: "Hello! I'm sorry. Can we make a call on Saturday?". We kindly agreed to hold a call on Saturday (December 17, 2022) and warned the player about the documents which should be with him during the conversation. The only thing left was to define the exact time and the player data (nickname on Skype). Unfortunately, we have not received an answer from Mr. Pelchy up to the present."

Dear bairessoulekiz3601,

The casino offered to make a verification call so that you could prove that your documents were legitimate. Since you had over two weeks to schedule a call with the casino and failed to do so, I'm afraid, your complaint will be rejected. If you disagree with our decision, please turn to the Curacao Gaming Authority (certria@gaminglicences.com). I wish I could be of more help.

Best regards,

Peter