The player from Germany had her account blocked without further explanation after an unsuccessful attempt to activate 2nd Deposit bonus. We rejected the complaint because the player didn't respond to our messages and questions.
7BitCasino - Player’s account has been blocked.
Amount: €60
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
On September 1st, I deposited 0.0021000 in BTC. After numerous promotional emails from this casino, 100% welcome bonus + free spins were offered. I didn't get either, although I selected it before making the deposit. The support / live chat was completely overwhelmed. At first I couldn't find my account / email address and then it said I wasn't authorized. I was supposed to make a deposit and then I would be credited with all bonuses that I had not received before. So far so good. The casino reviews are too, so icj trusted darsuf and paid again. This time 0.00449999 Bitcoins, in the hope of a mega bonus. Again nothing, no bonus, the chat no longer answered and 6h later my account was blocked. Deposits gone and nobody gives me any information. In support it only says that this was the decision of the admin and unfortunately it cannot be reversed. The question about my deposit remains unanswered.
Automatic translation:
Public
Public
3 years ago
Dear Leene,
Thank you very much for submitting your complaint and for forwarding relevant screenshots. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been blocked after 2nd deposit? Do I understand it correctly that you haven’t received 2nd Deposit bonus and the casino is still holding your funds?
Additionally, please forward any relevant communication between you and the casino to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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