The player's winnings were capped due a maximum win limit. The complaint was closed as the player stopped responding.
5Gringos Casino - The player's winnings were capped.
Amount: €500
5Gringos Casino
Safety Index:HighSafety Index
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8.9
5Gringos Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Yesterday I was able to buy five euros at this casino for my coins that I collected. Of course, this counts as a bonus.
I won €100 in two games with the €5.05. This morning I only had €25 left in my account and the bonus amount was deducted.
After contacting me by email, I got the message that the bonus amount had been wagered in brackets times five and that a bonus of €500 had therefore been deducted. I've never experienced anything like this.
In my opinion, this is fraud, because after the bonus amount of €5.05 had been wagered, the entire bonus of €500 that I had played was deducted. I warn every player to exchange coins at this casino as it is not possible to cash out more money.
Automatic translation:
Public
Public
2 years ago
Hello venusm,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 5Gringos Casino. Please allow me to ask you a few more question before we would move forward.
Do I understand it correctly that you received 5€ bonus from which you won 100€ and after that it was deducted to 25€? When was the last time you spoke to the casino and what was it about?
Please note that as long as the bonus had a 5x win limit, the amount of 25€ seems to be correct.
Looking forward to your answer.
Regards,
Nick
