The player from Finland was experiencing a delayed withdrawal despite having provided the necessary documents and completing KYC verification. TThe player later confirmed that she had received her winnings. We marked the complaint as resolved following the successful withdrawal.
24Bettle Casino - Player’s withdrawal is being delayed.
Amount: €1,400
24Bettle Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
24Bettle Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Withdrawal takes a long time. Documents have been sent and KYC is okay, but they keep repeating the same response that the withdrawal is in process.
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11 months ago
Dear Marylili,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with or without an active bonus?
- When exactly have you requested a withdrawal of your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
I haven't lifted before. I played with the bonus and the recycling was filled. I requested repatriation on 22 December 2023.
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11 months ago
Translation
Yesterday, the status of the repatriation had changed to accepted, but the money does not appear in my bank.
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11 months ago
Dear Marylili, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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11 months ago
Translation
At the moment, you can't access the Casino's website. The withdrawal is not yet visible on the account.
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11 months ago
Dear Marylili,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
