24Bettle Casino - Player’s withdrawal is being delayed.

Withdrawal takes a long time. Documents have been sent and KYC is okay, but they keep repeating the same response that the withdrawal is in process.

Dear Marylili,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?
• When exactly have you requested a withdrawal of your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't lifted before. I played with the bonus and the recycling was filled. I requested repatriation on 22 December 2023.

Yesterday, the status of the repatriation had changed to accepted, but the money does not appear in my bank.

Dear Marylili, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

At the moment, you can't access the Casino's website. The withdrawal is not yet visible on the account.

My check arrived today.

Dear Marylili,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru