24Bettle Casino - Player’s withdrawal has been delayed.

warte nun schon seit 1.7 2020 auf meine auszahlung habe mehrmals den support kontaktiert wurde mir immer das gleiche erzählt das es in bearbeitung ist bis heute hat sich nichts getan mit der auszahlung ich komme mir echt von denen verarscht vor denke werde mein gewinn nie erhalten

Dear Gabriele,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Gabriele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

ja war mein erster abhebeversuch habe bis heute noch keine auszahlung erhalten habe den support mehrmals kontaktier bis heute keine antwort

Thank you very much Gabriele for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Gabriele,

I am very sorry to hear about your problem.

I would like to invite 24Bettle Casino to join this conversation and give us an explanation of why Gabriele's withdrawal has been delayed.

danke ich hoffe es ergibt sich was positives

We would like to ask the 24Bettle Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

As per casino request we reopened this complaint:

Casino additional message: We have checked your account and from our logs we can see that the winnings you have made were with a no deposit free spins. According to our bonus Terms and Conditions we have to inform you that winnings with free spins received without making a deposit in the last 7 days, are limited to a maximum of €20 and if there is a remaining balance, it is being waived.

Due to lack of activity on your account a deposit was required on your side, and after you have made this deposit we have processed your withdrawal on 22nd of July in the amount of €20.

The funds must have reached your account already and we would kindly ask you to confirm this.

I would like to ask the player if she can confirm she has received the payment of 20 €. Thanks in advance for your reply, Gabriele.

ja ich habe das geld erhalten

Thank you for your confirmation Gabriele. I am glad we can slosed this complaint as resolved.