The player from Italy is experiencing difficulties withdrawing funds. After a closer examination, we ended up rejecting this complaint as unjustified.
24Bettle Casino - Player’s struggling to withdraw his winnings.
Amount: €20
24Bettle Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
24Bettle Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Fraud. They did not send me the code by text message needed to make the withdrawal. See Attachment. Immediately closes the return of my 20 euros deposited
Automatic translation:
Public
Public
3 years ago
Dear Omar,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Was your phone number verified previously?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Right I didn't have the sms to pick up. I had confirmed the phone number and account. But they didn't text me the same. Closes the return of the 20 euros on the account to return to play. Thank you
Automatic translation:
Public
Public
3 years ago
Translation
Hi I have more than 2 years of experience with sports betting sites. Many of these sites try to sneak up on not paying winnings or they try and find 1000 reasons not to pay. For example they say we have paid you but your bank has not accepted the payment. This site is already rated 2.6 / 10 means a lot. It means that something is wrong. They do not send sms in order to delay the withdrawal. It is then they wait for the players to let go of the press and give up their small win by returning to play and lose it. I would give up my request only because I want you to understand how crafty these gentlemen, indeed dishonest, are. They want to earn money without working. Luckily it is only 20 euros. Other players have lost a lot, a lot of money from these scammers
Edited
Automatic translation:
Public
Public
3 years ago
Translation
- This is my request. The funds or rather the request for withdrawal of 20 euros was not successful due to the lack of sending text messages. Your site only accepts doped. I give up the request for 20 euros but ask for the closure of my account and the cancellation of my data
Automatic translation:
Public
Public
3 years ago
Translation
I have already sent you my iban. If you want some advice. I advise you to repay me. Otherwise I will do negative reviews on the web against your site
Automatic translation:
Public
Public
3 years ago
Translation
I know there is no point in wasting time. This type of site does not really have to exist because it acts incorrectly and only looks at profit and does not take into account the customers (players) Thanks guru that at least gives us the opportunity to express ourselves
Automatic translation:
Public
Public
3 years ago
Dear Omar,
Could you please confirm that the funds are still inside your account and they haven't been played/lost? Thank you very much in advance for your reply.
Public
Public
3 years ago
Translation
Of course I lost. When they were needed you didn't let me withdraw
Automatic translation:
Public
Public
3 years ago
Translation
Not being that you pay. But you lead the player to exasperation. The player does nothing but prune his hard in your face to close the matter
Automatic translation:
Public
Public
3 years ago
Once again, I’m sorry to hear about your negative experience. Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For the future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
Public
Public
3 years ago
Translation
I repeat that I have contacted you 3 times. Without reply and without sms to unblock the withdrawal request. You answered only when exasperated by the system that I send e-mails every day and no one replies, then you prune the funds and play at random. It is not playing the funds
Automatic translation:
Public
Public
3 years ago
Translation
You are also responsible for player funds. You must restore them to their rightful owner without delay and excuses for not paying
Automatic translation:
Public
Public
3 years ago
Translation
Now it is after this negative experience I personally would not waste time playing on your site even for free. The reason is that you don't pay and you find 1000 reasons not to
Automatic translation:
Public
Public
3 years ago
Translation
After me, other players will come to make complaints because this is not a nice way of behaving
Automatic translation:
Public
Public
3 years ago
I’m sure you understand that I don’t work for 24Bettle Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.
Could you please advise how you'd like to proceed with this case since the funds have been played? Thank you very much in advance.
Public
Public
3 years ago
Translation
Thank you very much, I suggest returning the 20. Since there are not many and so the problem is solved. I have already sent you my iban thanks
Automatic translation:
Public
Public
3 years ago
If the funds have been played and lost, on what grounds do you request a refund?
Public
Public
3 years ago
Since you have played your winnings, I’m afraid, there is not much we can do for you. As I mentioned earlier, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue develops so we can intervene before it's too late.
Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.
