24betting Casino - Player’s deposit has never been credited to his casino account.

hello,sir/madam

i have deposite 3000 inr . my transaction id no is 6242284 and first they putted on hold so then i again deposite 3000 inr and started playing and suddenly they accpted and 3000 inr credited to my deposite and in one minute its disappeared . now they are not replying

Dear salmanudhna62,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your first deposit hasn't been credited correctly to your casino account.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if you have contacted your bank already? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Sir it was credited to my casino account but after 10 second automatic disappeared, casino said that we have created to your betting account so we are not responsible, so who is responsible sir,my money automatic disappeared in 10 second without batting

Dear salmanudhna62,

I have received an email from the casino including supporting evidence that transaction #6242284  has been credited successfully to your casino account. Could you please confirm it?

yes thats true,but money disappeared in just 10 second withoy any betting.

Could you please forward your game history?

okay let me try sir

sir game history very long ,if you want i can give username and password

Dear salmanudhna62,

You shouldn't give access to your casino account to anyone. Please forward your game history (try to request it from the casino directly) at your earliest convenience.

Ok I will try ,like you want screenshots?

Dear salmanudhna62,

We received information from the casino that you have been credited with an additional 3.000 rupees. Could you please confirm it?

Yes they did I just checked, thank you very much for helping

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, salmanudhna62, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela