The player from Portugal faced difficulties with a €500 withdrawal that had not been credited to his account. Despite repeated requests for assistance and promises of support, the issue remained unresolved. The Complaints Team facilitated communication with the casino, and the player confirmed that his KYC had been verified and previous withdrawals had been successful. Ultimately, the player's issue was resolved, and he received the funds in his account.
22bet Casino - Player's withdrawal has been delayed.
Amount: €500
22bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
22bet Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
Public
Public
3 days ago
Translation
Hello, I withdrew €500, and the amount was not credited to my account. They always say they will pass it on to the appropriate support after requesting the statement, but they never resolve the issue for me.
Automatic translation:
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Public
2 days ago
Dear MarioGomes,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
2 days ago
Translation
Hello
Yes, I've made lots of withdrawals and never had any problems.
KYC is verified.
Value, it was all real balance, no active bonus.
Automatic translation:
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2 days ago
Translation
Good evening, my situation has been resolved and I've already received the money in my account! Thank you very much
Automatic translation:
Public
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yesterday
Dear MarioGomes,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
