22bet Casino - Player’s account has been blocked after verification and winnings confiscated.

After opening a game account at this bookmaker, I made two deposits, one of seven euros per ATM and the other of 150 € from my daughter's account, which they accepted without complaint and without any restrictions, the game was always available for me to play unless this amount gave rise to gains in the approximate amount of € 9500 (unfortunately for me), they locked the account and I no longer had access to it .. until they validated it .. after several documents sent at the request of the bookmaker (documents even humiliating such as photos ...) after everything was sent proven that the account was mine and sent legal and signed written authorization from my daughter to authorize me to make deposits with her account, the company decided to close the account claiming that I committed fraud and they kept the 9500 € ... this is a benefit and in faith to stay with what is ours .... if I had deposited 9000 and had not won any it was not a fraud it was okay .. I feel l stolen and stolen, moral damages like others ... so far they ignore my e-mails .. they are not an answer ... I want to know what fraud I committed ??? I have already asked and demanded that I be informed and do not respond.

they also informed me in the account closure email that they returned the 157 € to me. because i cannot withdraw them i sent an email asking for a withdrawal until today i have no answers.
Unfortunately I am very sick with this whole situation

Dear Luísa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

"2BET does not accept third party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition then your winnings will be confiscated , also 22BET is not responsible for the lost funds deposited from third party accounts."

Please, could you clarify when the authorization letter from your daughter has been sent and approved by the casino? Was it before you have deposited with her card or after? Thank you in advance for your reply.

Best regards,

Petronela

Hello! Yes it was sent when I was asked to validate the account .. before they do not let me .. I wanted to validate the account and in the chat they say only when we ask to do it or that is only when we ask for withdrawals and that validate the account. Please note that I have an identical case with emails To check on a lady who deposited with her boyfriend's card and accepted with the same type of authorization the difference was in the balance she did not have a balance of 9548 € ... but the criterion was immediately accepted domestic law is not in the document but in the balance. but even more serious I just confirmed with 22bet in the chat that the account is not closed and that I can make deposits .. then they closed just to confiscate my money ??? To deposit is open ?? But what are these laws?
It should be noted that I was not clarified as to the reason for the closure and to keep the earnings ... I deduce that this was the reason. So far after 20 e-mail I haven't gotten any response

thanks

Thank you very much Leonor for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Luísa,

I would like to know, if there is some kind of evidence that you asked for verification before the deposit. It can be a screen shot of the live chat communication for example, where they told you that you verify your account only when  you ask for a withdrawal. Could you post it here, please? Or send it to my email address kristina.s@casino.guru.

Thank you.

Hello Cristina!
I really don't have it, I wouldn't suspect this would happen.
but everyone knows that it is the practice of the casino itself, I’ve already spoken to many people, and always the same for everyone .. if Cristina opens an account at that casino, and even before she plays, check to validate the account in chat .. she will answer that it is not that you wait when it is to validate they ask and that happens when you try to withdraw money or your earnings are big.
cristina i have proof of e-mails from someone else that they accepted her boyfriend's card ... that is, the internal law in their deposits on behalf of third parties can be violated by themselves since they accept some and do not accept others .. notice than the written authorization and the same to give authorization to make the deposits.
thanks

Dear Kristína, we wont to inform you that the customer violated out T&C  - "2BET does not accept third party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition then your winnings will be confiscated , also 22BET is not responsible for the lost funds deposited from third party accounts." that is the reason why the acc was closed .

the deposits were refunded, we can detect the deposits from third party payments only while verification process, that is also the reason why we do it.

BR

22BET

Hello Luísa, 

Could you please confirm for me that all your deposits were refunded, please?

Your winnings were confiscated, because you breached the casino's T&Cs. So, unfortunately, at this point you can only receive back the money you deposited.

Hello! Cristina, good night.
yes i received the deposits i made.
however, one of my family members opened an account at 22bet, and asked exactly the same questions in the chat that I did (but I didn't record, when I did it) but my family member did. And I'm going to send it to Cristina to analyze it, since 22bet also answered the same for me, never making it easier to send the documentation, allowing all deposits and cheating to spend money saying that it is possible and if the profits on deposits are paid by third parties.
Analysis please.

If you need a video of your own phone talk / website I have it too.

in addition to this test .. i have another one so serious ..

I have e-mails from 22bet authorizing another family member ... also a third party card to play and withdraw money.

in my case they wanted to keep my 9500 € just that.

this is to deceive the customer ..

see the GRAVITY OF THE SITUATION PLEASE.
and see how you can help, as this situation could win in court against them.

I want to attach here for everyone to read, the conversation completely different from the reason they presented .. for other customers to be alerted and I am not getting it

Hello Luísa,

Although I understand the situation with your family member, the casino has the right to approach each case individually. You breached the T&Cs and they acted accordingly and your deposits were pait out.

Unfortunately, there is nothing I can do for you now. I can only recommend you to read the casino's T&Cs more carefully in the future and please, deposit only using your own bank account. Many casinos have a point similar to this one in their terms.

I apologize, but I have to reject your complaint.