1xSlots Casino - Player’s struggling to withdraw their winnings.

i made an account and deposited inr2000. claimed the welcome bonus and wagered the required amount. everything was fine till i place a withdrawal request.

On requesting withdrawal they are telling me to make another deposit using another method and wager 1/2 of the amount i want to withdraw

it looks really fishy pls advise to follow it or not.

according to them, my deposit method is not recognised. is that even a thing?

Dear kiwi4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

i saw that no other option is there for me So have deposited again with new payment method. hoping to get back funds in 7 days time. they are saying they have processed the withdrawal request and it will take 7 days to get funds in bank account.

now they have rejected the claim citing 'operators denied request'

i know this will never be approved to be posted but still writing, this casino is the biggest scam never play there. there are differnet condition to play a game based upon bonus and then they tell you should have read terms and condition while signing up.

Could you please confirm that your account has been successfully verified already? Please understand, without verifying your account, you won’t be entitled to any withdrawals.

scam, now sorted. yes, it was confirmed account.

Thank you very much, kiwi4444, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello kiwi4444,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask 1xSlots Casino to join us and helps us resolve the player's issue.

Good day, guys!

It is sorry to hear you that you had an issue with withdrawal, kiwi4444, unfortunately technically issues may happen especially with this type of payment. I am glad that you were able to withdraw back to 15th June, we try to do our best to ease such kind of experience.

Dear kiwi,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future.