1Red Casino - Player’s winnings and tournament prize are delayed.

STRUGGLING TO HAVE MY VERIFICTION APPROVED ALL WITHDRAWALS DENIED NO MATTER WHAT, EVEN A FULL BANKSTATEMENT.

CAME SECOND PLACE IN GLOBAL TOURNAMENT "GAMZIX " NO FEEDBACK NO NPRIZE MONEY. I NTHINK 1 RED IS A SCAM

Hello jacque1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Red Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear jacque1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am not sure what is going on with my verification.

But what upsets me the most is that I won R30000.

Made the decision to play to Gamzix Tournament worts case scenario I would have ended with R27000

Now all of a sudden they dont know nothing about this tournament.

My opinion !red should be banned

Thanks, now they have a new VIP MANAGER FOR ME.

They are literally making me the fool.

I tried mailing the game provider, but my mails wont go through.

the tournament on 1red was from GAMZIX

Hello jacque1,

Do you have any evidence of your tournament placement or that you participated in it? If yes, please forward it to nikolas.b@casino.guru. If not, there is unfortunately nothing we can do as without any prior evidence, we can't contact the casino as we would have nothing to argue with.

Dear jacque1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.