Dear Casino Guru Team,
Thank you for your inquiry regarding the bonus abuse case of Mr. (edited by Casino Guru). We appreciate your assistance in addressing this matter.
To further investigate, we have reached out to the player and requested additional verification to ensure the account belongs to the rightful owner. Below is the content of the communication sent to Mr. (edited by Casino Guru):
Dear (Edited by Casino Guru),
We hope this message finds you well.
To ensure that your account belongs to you and for further verification, we kindly request that you upload the following:
- A selfie where you hold:
- Your ID.
- A piece of paper with the following text: "Hello, [Casino Name]" along with the current date. In the background, your casino account should be visible.
2. A document that confirms your Source of Wealth (SOW). This can be one of the following:
- A document confirming the receipt of monetary compensation, welfare payments, or material support.
- A copy of your employment income or pension releases from the last three months.
- A contract of personal property sale.
3. An additional selfie, where your casino account is visible in the background.
This additional verification is required to ensure that the account rightfully belongs to you and to comply with our policies.
Thank you for your understanding and cooperation.
Have a nice rest of the day.
We are currently waiting for the player to respond with the required documentation, and we will update you as soon as we receive the necessary evidence for further verification.
We are grateful for your cooperation, and we appreciate your patience while this matter is being resolved.
Best regards,
1Red Casino Team
Dear Casino Guru Team,
Thank you for your inquiry regarding the bonus abuse case of Mr. (edited by Casino Guru). We appreciate your assistance in addressing this matter.
To further investigate, we have reached out to the player and requested additional verification to ensure the account belongs to the rightful owner. Below is the content of the communication sent to Mr. (edited by Casino Guru):
Dear (Edited by Casino Guru),
We hope this message finds you well.
To ensure that your account belongs to you and for further verification, we kindly request that you upload the following:
- A selfie where you hold:
- Your ID.
- A piece of paper with the following text: "Hello, [Casino Name]" along with the current date. In the background, your casino account should be visible.
2. A document that confirms your Source of Wealth (SOW). This can be one of the following:
- A document confirming the receipt of monetary compensation, welfare payments, or material support.
- A copy of your employment income or pension releases from the last three months.
- A contract of personal property sale.
3. An additional selfie, where your casino account is visible in the background.
This additional verification is required to ensure that the account rightfully belongs to you and to comply with our policies.
Thank you for your understanding and cooperation.
Have a nice rest of the day.
We are currently waiting for the player to respond with the required documentation, and we will update you as soon as we receive the necessary evidence for further verification.
We are grateful for your cooperation, and we appreciate your patience while this matter is being resolved.
Best regards,
1Red Casino Team
Edited by a Casino Guru admin