1Bet Casino - Withdrawal of player's winnings has been delayed.

Bookies are using duplicate accounts as a means to scam customers without any evidence of such accounts.

I went through horrendous verification process even to the extent of getting my documents verified and stamped by the notary public. After I've passed the strenuous verification process, They accused me of duplicate accounts and removed all my winnings leaving me with my deposits only..

I had 728 usdt and my deposits was 122usdt..

I have never opened any duplicate account on 1bet, I don't know how they came up with the assumption.

I have mailed them but no response.

Dear Donrexee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is not about delayed payment, it's about false accusation of duplicate accounts and removal of funds as I stated on my complaint..

Total amount of 606 usdt was removed from my account on a baseless accusation of duplicate accounts..

Please, read and correct the content of my complaint.

I'm sorry for the misunderstanding. The first response was posted automatically based on the data you submitted with your complaint.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Do I understand correctly that you have successfully passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I don't think anybody from my household has registered on the site, and I can boldly say that I'm the only one who has used the IP address to access the site. There is no chance of another person using my phone on the site..

I have successfully passed the KYC verification which took more than a week. I had to go to the notary public to officially notorize my international passport which they accepted.

I'm shocked that after passing through all that stress, they still accused me of duplicate accounts without proof.

I NEVER use their bonuses.. My winnings are from my real deposited funds..

Thank you very much, Donrexee, for your cooperation. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of 1Bet Casino to join the conversation and participate in the investigation of the case. Could you please send me the evidence of this player having multiple accounts? My email address is veronika.l@casino.guru. Thank you.

Dear Veronika and Donrexee, 

Please note that we are checking the case. 

Kind Regards, 

1Bet Casino Team 

Hello Veronika.. Its been 5 days since we're waiting for a response from 1bet. It is obvious that they are doing nothing but just intentionally wasting time..

There is no evidence against me whatsoever.. I have never opened a double account on 1bet. Please, I admonish you to revert to this case as it is getting abandoned..

"Let me make clear my claim, I had a total of 728usdt, of which 122usdt was my deposit. They have paid 122usdt and confiscated 606usdt on false grounds..

As it stands, 1bet is owing me the total sum of 606 usdt.."

Dear 1Bet Casino team,

Have you checked the player's case yet? Please let us know about any updates. Thank you very much in advance.

Dear Donrexee and Veronica,

We have investigated the case and would like to inform you that a breach of the site`s T&C have been detected - Multi Accounting. Denrexee have been detected to share the same IP addresses, payment method, and similar Sport activity as well as betting on the same events and on the same outcomes with another account registered in the site. 

Actions were executed accordingly as per the following T&C:

3.10. The customer’s account must be registered on his/her own, personal, and correct, name and personal details. The customer must ensure that all data given at the registration stage is true, complete, and free from error. Registration is allowed only once per person, family, household address, email address, payment account number, site cookies, IP address, and shared computer, i.e. Public library or workplace and cannot share any of the aforementioned with a previously registered account. This therefore also means that the customer has to register personally. Furthermore, a customer can only have one account. Any other accounts which a customer opens with the company, or which are beneficially owned by the customer shall be considered duplicate accounts. 1BET shall close any duplicate account/s consequent to the identification of the main account. If 1BET closes a duplicate account all bonuses, free bets, and winnings acquired using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to 1BET, 1BET shall seek to recover the loss incurred directly from any other of your accounts. 

3.11. A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, and site cookies match with an already existing account with the company.

Kind Regards,

1Bet Team

Your people are liars.. Can you imagine such lies without backup!!

Please, kindly post the name of the account as well as the bettings played similar to mine..

Kindly provide the bets openly for everyone to see, you cannot give a false accusation without evidence..

Everything about your site looks suspicious of fraud. You require your customers to wager times 10 of their own capital before withdrawal, and when they manage to do that, you slam them with double accounts accusation and block their accounts, then confiscate the funds.. This is a very serious crime..

Like I said, there is no double account whatsoever, it doesn't just exist as I have only one account with email Ju****@gmail.com and username: Don****..

If you see any, kindly share your evidences openly...

Dear 1Bet Casino representative,

Thank you for the reply. Could you please send us the evidence of the player's multiple accounts to veronika.l@casino.guru? Thank you very much in advance.

I just received an email titled *PROOF OF DUPLICATE ACCOUNT* which reads,

"" "" "Dear Jude,

Thank you for your E-mail.

Like we've already mentioned in our previous correspondence - as a Company procedure, while being an active customer, regular reviews of your activity were conducted. After a more thorough inspection led by our Anti-Fraud team, they reported the detection of Multi-accounting - a non-recreational activity deemed in conflict with our General rules. You were found to be sharing the same login numerical pattern (IP)s with another account registered with the Company, which is not allowed according to the site’s T&C.

In addition, the dedicated department detected that both of the accounts placed bets on the same events and with the same outcome.

The above-mentioned IP addresses are: 102.90.42.140, 102.90.44.44, 197.210.226.156, 197.210.84.76, 197.210.79.117, 197.210.78.97

Please note that our Company acted in complete accordance to its General Rules. Our position is final and will not be a subject to any further alteration.

Yours,

Paul S. | KYC Team.."" ""

After reading this, I only imagined how desperate the company is to proove their false claim/accusations..

The only evidences you have provided are RANDOM ips that does not have any business with me

These vague IPs are not a valid evidence of duplicate accounts..

You have to provide the Names of such accounts that I own,

you'll also Provide EVIDENCE of their KYC which you always ask customers before processing withdrawals..

I have provided my own KYC, and it matches with my account name and address.

The IDs will prove if the accounts are fake or not.

You also claimed that these ips/accounts placed the same bets with the same outcome as mine,

Kindly show the alleged bets from these accounts and also from my account for everyone to see how they tallied with mine..

Dear Donrexee,

After an investigation with the casino, we found out that your issue is related to sports betting and possible abuse tactics common in this type of gambling.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika