The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
1Bet Casino - Player claims that payment has been delayed.
Amount: 2,749 R$
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
Hello, I made a withdrawal request on August 16 and received an email from kyc@1bet.com on August 17 asking for "a photograph of yourself, holding your identification document". I sent this on the same day, but so far, I have not received my withdrawal. I have already contacted the live chat, but the response remains the same, that there are many winners which is causing the delay. I also want to make it clear that I have met the 5x rollover using 1.6 odds and I have already sent all the requested documents. Thank you in advance
Automatic translation:
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8 months ago
Dear cortesgabriel852,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Translation
Thanks for the reply, I'll be waiting for the 14 day deadline.
Edited
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8 months ago
Dear cortesgabriel852,
Have you received your withdrawal from the casino yet?
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8 months ago
Translation
Yes, I received it, thank you very much for your attention so far.
Automatic translation:
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8 months ago
Dear cortesgabriel852,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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