HomeComplaints12Bet Casino UK - Player would like to close their account.

12Bet Casino UK - Player would like to close their account.

Amount: ??

12Bet Casino UK
Safety Index:Below average
Submitted: 26 May 2022 | Case closed : 11 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Brazil would like to close their account. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I want to delete account

Automatic translation:
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2 years ago

Dear Brunoaurelio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

"5.12 You may request that Your Account be closed at any time. We will act on an email from a Player’s registered email address."

Therefore, I would recommend that you contact the casino directly with this request.

Please, let me know if this information was helpful. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Brunoaurelio,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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