The player from Italy is facing issues with unsuccessful deposits at the casino, leading to a blockage of his card. He is seeking to file a complaint to recover his money.
Star Casino IT - Player's deposit has been reversed and funds deducted.
Amount: €1,800
Star Casino IT
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Star Casino IT has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
0d 20h 51m 5s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Good morning, I received these messages a week ago about deposits that were not successful and that were reversed. Very scared I blocked my card. Just at the time of unblocking, €1800 was deducted from my account. I kindly ask you to open a complaint to get all that money back. Also because I have nothing on the starcasino account...
Automatic translation:
Public
Public
6 days ago
Dear sehnajsingh771,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Star Casino IT.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have an account in this online casino? Is your player's account verified?
- Have you received similar messages when successfully depositing in this casino previously?
- Have you checked whether your account was funded?
- Have you contacted the casino and asked for assistance? What response have you received?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
sehnajsingh771 has 0d 20h 51m 5s to reply
