The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Crowngold Casino - Player claims that payment has been delayed.
Amount: €3,000
Crowngold Casino
Safety Index:Fresh casinoSafety Index
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6.8
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Opened
Current status
Waiting for player to reply
5d 23h 50m 20s
Case summary
yesterday
Public
Public
1 week ago
Translation
The rules state that you receive your payout within 15 minutes. I've been waiting for three days, and the live chat keeps giving me the same pre-written message: "Your payout is in process." "First come, first served."
Stay away from these scammers! I've been waiting for the 3,000 euros the whole time.
You feel completely powerless. You have no option but to listen to the same answers from the chat over and over again.
You develop total despair!
I think the casino is trying to cancel the payout and then gamble away the money!
Everyone just keep your hands off it.
Automatic translation:
Public
Public
1 week ago
Dear selcukmesut94,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
yesterday
Dear selcukmesut94,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
selcukmesut94 has 5d 23h 50m 20s to reply
