The player from New Zealand has submitted eight withdrawal requests that have all been canceled, with the casino attributing the cancellations to her bank, which she has confirmed is not the issue. Despite confirming that her account does not require verification for withdrawals, she receives no assistance after multiple emails and live chat attempts.
Legiano Casino - Player's withdrawals have been canceled repeatedly.
Amount: NZ$700
Legiano Casino
Safety Index:Very highSafety Index
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9.2
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Case summary
1 week ago
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Public
1 week ago
I have submitted a withdrawal request 8 times. 4 direct to my credit card and 4 direct to my bank account.
It gets canceled every time ans when I ask to specifics as to why it was canceled I get a generic answer saying my bank rejected it.
I've contacted my bank and it's not the case.
I also asked about needing to verify my account and they've said I don't need to and would only need to if there was an issue with withdrawal banking info not matching my account info on legiano.
I have emailed asking for help and gone onto the live chat so many times and I'm not getting any help.
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Public
1 week ago
Dear KikiH87,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Have you made any successful payouts from the casino in the past?
- Could you please share with me your communication with the casino trying to resolve the issue and include the casino's responses? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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