HomeComplaintsYebo Casino - Player complains that she didn’t win anything.

Yebo Casino - Player complains that she didn’t win anything.

Amount: ??

Yebo Casino
Safety Index:Below average
Submitted: 04 Apr 2020 | Case closed : 21 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from South Africa is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I would like to say that this is a very bad casino. You never anything good. The games starts giving nicely and suddenly it declines. Most of the time they just suck you dry. I see it as a depositing casino, which hardly gives u anything to cash out

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4 years ago

Dear Wendy,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Furthermore, I’m sure you have checked our review for Yebo Casino https://casino.guru/yebo-casino-online-review

As you can see from all of the information in our review, Yebo Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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4 years ago

Dear Wendy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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