The player from South Africa is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
I would like to say that this is a very bad casino. You never anything good. The games starts giving nicely and suddenly it declines. Most of the time they just suck you dry. I see it as a depositing casino, which hardly gives u anything to cash out
Dear Wendy,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
Furthermore, I’m sure you have checked our review for Yebo Casino https://casino.guru/yebo-casino-online-review
As you can see from all of the information in our review, Yebo Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela