The player from Spain was frustrated with the casino after experiencing issues withdrawing funds. Despite having spent over $200 in crypto and receiving a 10% cashback, he could not access his account after attempting to withdraw $30 USDC, encountering various problems along the way. The issue was resolved after the player confirmed that his concerns had been addressed, leading to successful access to his account. The complaint was marked as 'resolved' in the system by the Complaints Team.
Ybets Casino - Player’s withdrawal has been delayed.
Amount: 30 USDC
Ybets Casino
Safety Index:HighSafety Index
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8.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
Public
2 weeks ago
Translation
Hello, after spending more than $200 in crypto without seeing a single scatter or any prize, I tried to contact support for 2 days, only to find myself in 8th or more position in the waiting queue.
Today, I checked my email and saw the 10% cashback. I logged in and had about $7 in various coins, so I proceeded to play and converted 30.
I withdrew 30 USDC via reR polygon and checked back later to see the situation.
Now, I can't access my account; something always goes wrong. I'm more than fed up. I know it's my fault for giving money to this bunch of... but when it's time to withdraw, I face a thousand and one problems, yet they collect the money instantly. This needs to end now.
Automatic translation:
Public
Public
2 weeks ago
Dear Fender89,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To help us understand your situation better, may I ask you a few questions?
Could you please clarify the specific problem you’re facing when trying to access your account? Has it been blocked, or are you encountering technical difficulties?
Can you confirm whether you have completed the full KYC verification?
Have you previously made any successful withdrawals from this casino?
When was the last time you contacted the casino’s customer support, and what was the nature of your discussion?
I hope we can assist you in resolving this matter promptly. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
2 weeks ago
Translation
Paid, please close thread.
At least it seems to work and once it is claimed here they get their act together.
Thank you.
Automatic translation:
Public
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1 week ago
Dear Fander89,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
