The player from Germany reports multiple crashes while playing "Book of Gold Double Chance," resulting in frustration and a total loss of 330 euros since November 4th. They claim this disrupts fair play and demand a refund of the deposited amount due to the technical issues experienced.
Ybets Casino - Player requests a refund due to game crashes.
Amount: €330
Ybets Casino
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Case opened
Current status
Waiting for player to reply
6d 11h 18m 39s
Case summary
12 hours ago
Public
Public
yesterday
Translation
Since my last withdrawal, I have deposited a total of 330 euros from 04.11 until today and lost it playing the game Book of Gold Double Chance.
Every time I've played Book of Gold Double Chance from 04.11 until today, the game has repeatedly crashed, and I had to restart it, as shown in the attached screenshot.
This is not fair play and it's unjust.
I therefore demand a refund of the 330 euros I have deposited since 04.11 until today, as the game Book of Gold Double Chance has been constantly crashing, requiring me to restart.
This distorts the gaming experience as well.
Automatic translation:
Public
Public
12 hours ago
Dear hschlue88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Please understand, that without any supporting evidence of unfair losses, we can’t proceed further with this case as it would be close to impossible to confront the casino in asking for a refund.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
hschlue88 has 6d 11h 18m 39s to reply
