Yabby Casino - The player's unable to update his personal information.

I have been trying to update my email and cant. I get a three step process stating to send a photo of my holding sign saying casino name

username and date I sent that photo the 3rd of APRIL. I then follow up its the 9th of april and still nothing I resend to support and bank email. I followed up again on 12th of APRIL and still nothing. The casino chat says to send username and date of birth so I did and I was also told it will take 30 min to 1 hr for response that message was sent to bank 12 April and nothing. I was told once bank verfied account for withdrawls I will be able able to update EMAIL address. I have been verified and sent additional photo for UPDATED EMAIL along with verfication forms and still no one has updated email time frame APR 3-present. I have been told by bank the email doesnt exist after support and I informing Email update situation and still no results. I have been told different ways of updating email as well now since I see YABBY has no control or authorzition to update account users profile information to confirm withdrawals I am reaching out to your platform GURU. I just want to update my personal EMAIL ADDRESS so I willl be able to confirm my fututre withrawls

Hello sandersrobert1954,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why are you trying to change your e-mail address - is the old one not available anymore? When was the last time you contacted the casino and what did they respond? Could you please forward the communication or any screenshots which would support the case to nikolas.b@casino.guru?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello sandersrobert1954,

I think it is understandable that if you made a mistake during verification the casino might be suspicious. Definitely wait until the end of this week for it to be processed and if it still won't be until then, we will intervene.

Regards,

Nick

Dear sandersrobert1954,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Sorry sorry they finally verfied me sorry for late response you guys presents seem to always solve the complications

Thank you sandersrobert1954 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick