The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was noted to involve repeated cancellations of withdrawal requests by the casino without clear communication on the reasons. Due to a lack of response from the player after multiple inquiries, the complaint had been rejected.
Vegasino Casino - Player’s winnings haven’t been received yet.
Amount: €425
Vegasino Casino
Safety Index:HighSafety Index
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8.9
Vegasino Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I have been trying to withdraw my money from Vegasino since February 13, 2025. Each time the casino cancels the request without any real reason. My IBAN is available, they put me off with nice words and I keep having to submit a new processing request and wait again. I just want to finally get my money!
Automatic translation:
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2 months ago
Dear Fian,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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2 months ago
Translation
The withdrawal is processed after 3-5 days, but the casino cancels it every time without me knowing what the problem actually is. I'm supposed to just submit a new withdrawal request. Then they cancel it again. I'm at my wits' end. Vegasino has my IBAN, and it's not a problem with the verification.
Edited
Automatic translation:
Public
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2 months ago
Dear Fian,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
