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OverviewBonusesUser reviews103Safety Index explainedDiscussion37Payment methods21
Casoo Casino Review
This review examines Casoo Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Casoo Casino scored a High Safety Index of 8.6, which makes it a recommendable option for most players in terms of fairness and player safety. Continue reading our Casoo Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Casoo Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Casoo Casino, we have looked closely into the Terms and Conditions of Casoo Casino and reviewed them. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
According to our approximate calculation or collected information, Casoo Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include Casoo Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Casoo Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Casoo Casino is related to 7 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Casoo Casino.
Casoo Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of Casoo Casino during our review.
Player complaints about Casoo Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points.
Casoo Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Casoo Casino has a Great User feedback score based on the 103 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Casoo Casino company data and licenses
Casoo Casino is owned by TRINK N.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Casoo Casino holds licenses issued by licensing authorities in these countries or regions: Curaçao (Curaçao Gaming Control Board), Comoros (Anjouan Gaming).
Win and withdrawal limits, payment options
Casoo Casino accepts deposits via 21 payment methods. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, Bitcoin (BTC), Bank transfer, ApplePay, MiFinity, Noda pay, USD Coin (USDC), Tether (USDT), Google Pay, Ripple (XRP), Ethereum (ETH), Rapid Transfer, Litecoin (LTC), Dogecoin (DOGE), Interac, blik, Tron (TRX).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,000 per day
No win limit
EUR 5,000 per week
EUR 10,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Casoo Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
German
24/7
Italian
24/7
Danish
24/7
French
24/7
Norwegian
24/7
Polish
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casoo Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Casoo Casino as fast and professional.
Casoo Casino slots and casino games
Casoo Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 50 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, Push Gaming, BGaming, Endorphina, Habanero, Red Rake Gaming, 1X2 Network, Booming Games, Relax Gaming, 7777 gaming, Fantasma Games, Swintt, G Games, Spribe, Gamomat, OneTouch, TrueLab Games, RAW iGaming, SlotMill, Vivo Gaming, Amusnet, Gaming Corps, VoltEnt, Ela Games, Yolted, Caleta Gaming, Peter & Sons, AvatarUX, F*Bastards, Live88, Gamzix, Kalamba Games, Zillion Games, Shady Lady, Apparat Gaming, Barbara Bang, Hacksaw Gaming, Ruby Play.
Casoo Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Casoo Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Casoo Casino bonuses page.
If the players wins have originated from gameplay with a bonus from the welcome package, the withdrawal limit is set €500 per week to that player until all funds have been withdrawn and/or the players balance is less than €10
Browse all bonuses offered by Casoo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(103)
User reviews of Casoo Casino
This is a place to share experience with Casoo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The site feels pretty good when you are a new customer, and positive with earned points that you can convert into slots, but in hindsight it is impossible to win at slots at this casino as there are never any big wins! No jackpots!! I really hope other players find other casinos than this scam company!
Sidan känns rätt bra när man är ny som kund, och positivt med intjänade poäng som man kan omvandla till slots, men facit i hand så är det omöjligt att vinna på slots på detta casino då det aldrig kommer några större vinster! Inga jackpott!! Jag hoppas verkligen att andra spelare hittar andra casino än detta scam företag!
Customer support responds quickly!
Kundsupport svarar snabbt!
Huge problems with withdrawing winnings, their policy is to pretend there are technical errors in the payouts!
Jätte problem med att ta ut vinster, deras policy är att låtsas att det är tekniska fel i utbetalningarna!
Customer support responds quickly, but has no knowledge and just passes on!
Kundsupport svarar snabbt, men har ingen kunskap utan skickar vidare!
Warns of lousy slots that devour money!
Varnar för usla slots som slukar pengar!
No jackpots!
Inga jackpots!
The casino charges high fees on withdrawals! Sometimes 10%
Casinot tar höga avgifter vid utbetalningar! Ibland 10%
Casoo Casino
Dear Danne11,
Thank you for sharing your feedback with us. The Casoo team sincerely regrets that your experience didn't meet your expectations.
At Casoo, our unwavering commitment is to provide every customer with an outstanding experience. One of our top priorities is ensuring that your journey with us is both enjoyable and smooth.
While minor technical issues on the payment provider's side may occasionally occur, please rest assured that our Financial Department is fully committed to resolving any such issues in a timely manner, and our support team always keeps our customers informed and updated. We recognize how important timely access to your funds is, and we are dedicated to ensuring a seamless experience for all our customers.
In addition to maintaining smooth transactions, we also enforce certain policies to protect the integrity of our platform, including a 10% commission fee applied when the turnover requirement is not completed. We understand that such policies may sometimes feel inconvenient, but they are designed to prevent misuse - such as deposits made solely for withdrawal purposes without actual gameplay. By enforcing the turnover rule, we can reduce financial strain on the system, maintain a healthy platform, ensure faster payout processes, and continue providing high-quality service for genuine players.
Furthermore, our commitment to fairness extends to all aspects of our platform. As a licensed and responsible operator, Casoo has no influence over the outcomes of any game. All games on our platform come from reputable, certified studios that undergo regular audits to guarantee fairness and transparency. Additionally, RTP values are available in the game settings of every game offered, ensuring that players can enjoy a safe and transparent gaming experience.
To further support your confidence in our platform, we can also conduct a thorough investigation of your recent gaming account activity to determine whether any RTP irregularities have occurred.
We sincerely apologize for any inconvenience you may have experienced during your journey with us and greatly appreciate your understanding.
Please feel free to reach out to us via email or live chat to let us know your decision regarding the RTP investigation or if you have any other questions. Our dedicated support team is always available and happy to assist you!
I made about 10 deposits here. I think its a top casino. The only thing I didnt like was the game navigation. But the there is a powerful selection of games and my favorite banking method ecopyaz.
I really enjoy using Casoo! It’s clear that a lot of effort has gone into making the platform great. The game selection is awesome, and the payment methods are easy to use. Plus, the design is very nice and charming!
very bad chat support, do not help at all. Slow site, withdraw is hard…actually everything is hard on this :) Do not recommend at all!
very bad chat support, do not help at all.Slow site, withdraw is hard…actually everything is hard on this :)Do not recommend at all!
Casoo Casino
Dear Looperinho,
We appreciate you taking the time to share your honest feedback with us.
After thoroughly reviewing your previous chats and experience on our website, we would like to address the concerns you raised.
To provide more clarity, we want to bring up two recent issues you faced - a failure of the verification process and the inaccessibility of free spins.
In both cases, our team acted promptly and provided personalised instructions to help you through the verification process and reissued your free spins from the inaccessible game to one available to you within 5 minutes.
Understandably, your experience may have needed to be more satisfactory, and we assure you that we are working on the matters to prevent such incidents in the future.
We offer our deepest apologies for the inconvenience you have experienced.
Awful casino, chat never helps. Moreover, they never pay out large jackpots. I had to get a lawyer and sue them. I won 215kNZD and they made every excuse in the book not to pay. I had to get a lawyer in curcao and sue them, then i ended up getting half only. Very shady bunch... i'd never ever play here...... They will never pay you, if you win large.
I wanted to share how much I loved using Casoo! It's really clear that the team puts a lot of heart into their platform. The range of games is fantastic, and the payment methods are super convenient. And can we talk about the delightful design? It's absolutely charming!
It’s quite an ordinary casino, but if a few but. Withdrawal of funds is catastrophically long. Almost everywhere they withdraw within 5 hours, and then I wait 3 days, I write in support, they promise to solve it, but it remains the same. The second nuance is that they do not trumpet. This is wagering x3 deposit to withdraw funds. Or pay 10 percent commission. Bonuses are mediocre, for a scrolled level they give wager free spins, which is terrible, the same RIZK gives free spins without a wager, which is very nice.
Вполне себе обычное казино но если несколько но. Вывод средств катастрофически долгий. Почти везде выводят в течении 5 часов а тут жду 3 сутки пишу в поддержку обещают решить но остается все так же. Второй нюанс а котором они не трубят. Это отыгрыш депозита х3 для вывода средств. Либо же плати 10 процентов комиссии. Бонусы посредственные, за прокрученный уровень дают вагер фриспины что ужасно, тот же RIZK дает фриспины без вагера что очень приятно.
Nice casino! I like how the site is made, beautiful design and everything works smoothly. The support team works well and responds pretty quickly! I have already withdrawn money a few times, great choice of withdrawal methods! Haven't run into any problems yet. I recommend it!
I've just started, but don't you think it's terrible to run it at 87% RTP? I made a deposit in a ridiculous place. I want to believe that not everything is so
Sometime in July 2022, I found this casino. The design of the site and its simplicity caught my eye. I always like that about casinos. I don't like it when my attention is distracted by unnecessary information and when you sit and look for what you need among some junk. Got off topic
I can confidently suggest Casso Casino Sitr to any player who is interested. It is one of the best online gaming platforms, and since it offers a variety of games and satisfying rewards, I believe that more people will come to appreciate it if they continue to play here.
I like the Casoo Casino Site because it met my expectations and did so consistently. I anticipated satisfying weekly bonuses, enjoyable games with each new release, and dependable transactions, and I received all of those things. After three weeks of playing, I have never contacted customer assistance.
Casoo Casino is an excellent casino with fantastic bonus deals, a variety of deposit and withdrawal options, and a large selection of top games from reputable developers. The website is itself very well organized and transparent. I'm a new customer, but I'm delighted to put money in and play fervently.
Beware Worst RTP ever, deposit almost 1500 EUR totally and did not even recvied any bonus game in foowing provider Amatic, Plyason,Netent, and specially Amusnet interactive . Very bad Rtp , Slots are spinning with gluch stops in the middle of spin , spins very slow not like other casino sites normal spinning, if you decide to play here you are going to see that their slots are not like other casino site and that they spin diffrent way like the where manipulated , why else does slots stops in the middle of the spin and you must restart the game there is only one reason for that, becuse excaly that spin would give wins but didn't instead the claim technical issue so that you dont recvie your wining spin. That's very ugly thing to do ...
If you looking for entertainment BEWARE FROM THIS SITE, they dont give you anything back not even 1 % believe I can show you...
Very bad Rtp , Slots are spinning with gluch stops in the middle
Casoo’s added effort in the number of games we can play has been a huge factor on why it is now one of the biggest sites that we can try to play in. Updated games matter a lot, and it is one of the wins that every bettor would love to enjoy at most..
Playing with Casoo casino is always fun since they have a lot of great titles on their roster. I have been playing with them for quite some time and all I can say is that their reward system for long time players is amazing. I really enjoyed that.
Casoo casino is the best. The site has the best games, payment methods and even the design is very aesthetic for me. I do love their modern and simplistic design when it comes to the home site as it is all interactive and I do find it very easy to use on my browser as well. There are a lot of players who claim that they still needed more games to choose from but i think that the win in this site is the variety of payment methods available anywhere.
They took my money and never credited it to my account. The money was taken from my bank account if should them all the transactions and they are ignoring me
Noting positive to say
They took my money
Safety Index explained
Safety Index of Casoo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casoo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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