Bullsbet.io Casino - Player believes that their withdrawal has been delayed.

Hi, asked free birthday bonus and i got it 10€ and won 410€ which i made it also withdrawal.

I didnt got any information any about max cash out. Later after withdrawal i was going to look, how far was process, then i notice that they cancelled because of suprisly that max cashout is 25€ !?!??

Where they got it this ? I think myself that it's very rude and no honestly to my winning and they didnt like that, so they made up this max cash out thing.

I want my money what i won. 😉

Dear katakassu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I think thats your automatic answer, from bullsbet.io casino comes instaly withdrawal.

Hello Nick

The player has no pending withdrawals.

Please let us know your email so we can forward you the correspondence with the player.

@bullsbet.io casino why u dont wanna talk here?

Nick they just dont want pay to me this money

Dear Bullsbet.io,

Please forward the mentioned communication/evidence to nikolas.b@casino.guru for further review.

Regards,

Nick

Hello Nick

Good day.

We have responded to your email today.

Dear Katakassu,

I hope you are doing well.

Could you please confirm if you were able to successfully withdraw the €25 from the casino? Kindly note that, as stated in the bonus terms and conditions, the maximum cashout from the bonus is €25.

Please let us know if you have received the withdrawal.

Best regards,

Nick

Hello Nick

Good day.

The player has actually wagered the 25 EUR balance after the correction.

Best Regards

Hey, have nice day also u all 🙂

Wow...Rumours doesn't really lie 🙂

With Best wishes

Dear Katakassu,

Please forward your betting history to nikolas.b@casino.guru for further review.

Regards,

Nick

Dear katakassu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok i will do that

Dear Katakassu,

As we haven't receive the requested information, we will be now forced to close the complaint.

You can reopen it by providing the previously requested evidence.

Best regards,

Nick