Yabby Casino - The player's bonus was not credited.

so after depositing minimum amount to redeem YABBY133 I WAS DENIED AGAIN STATING THIS!

I REACH out to chat saying what the red writing suggested in above screenshot and was told I have to deposit 50 dollars...

The only reason I deposited is because all I had to do was deposit minimum which is 10..

I then asked Yabby chat and emailed Yabby support to send me policy and terms and proof of this 50 dollars and their responses were this

CHAT written up...no hardcopy of some made up terms mind you it took them at least 40mins to send some terms but it's not a link or official

SUPPORT EMAIL RESPONSE two different versions and I specified as well to them no one can give me a legit copy this Yabby 133 terms that are not self written

chipy shows terms and policy nothing about 50 dollars

there own website states this which is false advertisement and I should be compensated or reimbursed for my DEPOSIT do to the WEBSITE stating in RED BOLD letters all I need to do is deposit minimum which is $10

Instead of compensating or reimbursing me instead they ignore the fact and lie the website told which is negligence 9n YABBY end

They keep bringing up 50 dollars through week and no one can produce this but I as a player on site can provide hard proof from CHIPY and THE FACT THEIR WEBSITE (YABBY CASINO) INFORMED ME ON HOW TO REDEEM No DEPOSIT BONUS they still go against website and can't show me nothing about 50 dollars I will post screenshot of a taste of the ignorance the disrespect lies and gaslighting I went through before contacting you guys due to me asking for terms showing 50 dollar requirement

If you look at above screenshots of chat and support two different copy or pasted terms they say two different things and the only thing valid is the first screenshot of YABBY CASINO IN RED WRITING STATING I MUST DEPOSIT MIN TO REDEEM... IF NOT GIVEN THE PROMOTION I NEEF MY MONEY BITCOINEDBACK INTO MY ACCOUNT.

THE ONLY REASON I DEPOSITED MINIMUM IS BECAUSE OF YABBY133 PROMO JUST IN CAS3 I LOISE 10. BASICALLY I WOULD HAVE SPUN MY MONEY ELSE WERE... I ONLY DEPOSITED BECAUSE OF YABBY133 AND NOW I SEE NO 9NE CAN PROVE NOTHING ABOUT 50 DOLLARS I ASK CHAT WERE DOES IT SAY 50 DOLLARS IN SCREENSHOT IN RED WRITING ABOUT 50 DOLLARS THATS FALSE ADVERTISING AND MISLEADING I NEED MY MONEY OR PROMO

Hello sandersrobert1954,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise where did you get the information that the minimum deposit for the bonus was 10€? Can you please send an official link of Yabby Casino which directly shows the bonus?

Looking forward to your answer.

Regards,

Nick

But staright up I ask what does the red writing mean? To the above chat rep about message below

They responded with 50 dollars needs to be added for week!

Mind you I asked the chat rep WHAT DOES THE RED WRITING MEAN?

HE RESPONDED A SEC TIME WHEN I SAID THE QUESTION AGAIN...

HE RESPONDED YOU MUST NIT BE READING MY MESSAGE 50 DOLLARS FIR WEEK ECT.

WHATS SCARY IS THE DENIAL FIR THE HARD FACTS INSTEAD OF ADDRESSING IT PROFESSIONALLY... ALSO WHY DO THAT PERSON HAVE THEIR JOB STILL THIS IS REAL PEOPLE MONEY IF YOU DINT KNOW HIW TO READ THEN YOU SHOULDN'T BE WORKING FOR A MONEY MACHINE OCCUPATION SAYING THINGS THATS NOT WRITTEN NO WERE IN THAT MESSAGE IN RED... WHICH ALSO MAKES ME WORRY THEY ARE IMAGING SEEING 50 DOLLARS IF THAT CHAT IN SCREENSHOTS ABOVE SAY TGEY READ DEPOSIT 50 DOLLARS YABBY NEEDS TO REHIRE more than half of support!

I was mislead I never had this issue with this message in past and I will definitely need my 11 dollars back or equivalent promotion reward

Hello sandersrobert1954,

If there was nowhere written that the minimum deposit would be $10, it would be hard to prove that you are right and you are eligible for the bonus. I would definitely contact the website where you did get the bonus code from as they should be responsible for providing all the relevant information regarding the bonus. Could you please advise if you did contact them already?

Dear sandersrobert1954,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear sandersrobert1954,

Could you please advise if you did request for a refund immediately after you couldn't claim the bonus or you played away the $10?

They offered the bonus I deposited onto there website because they offered this bonus so if I did loose or win I know for fact I would

Able to play for free or else I would have went to a completely different casino that offered a better no deposit promo that Min DEPOSIT amount is 10 so I would like my money back since I lost it and wasn't able use the promo bonus that was offered Min DEPOSIT as it says nothing no we're it stated 50 and the casino rules say they don't have secret rules so yes I would like my 10 dollars back because I lost due to why I deposited for that very reason... If I won I would still need my bonus because after withdrawal my account is 0 I will still need my bonus so I wouldn't have to deposit my own money again..... The whole point that's why these casinos offer these promotions..... So I would like my 10 dollars back or my free play I paid for they still can't produce nothing about 50 dollars but i can I show proof of policy and terms for promotion it says MINIMUM DEPOSIT THE CASINO MINIMUM DEPOSIT IS 10 HOW THIS STILL GOING.... they can't prove nothing about $50 and that's why I can't get PROMOTION so since they can't prove it that means they are lieing... I proved Min DEPOSIT qualify you for bonus min DEPOSIT for site is 10 so I deposited my 10... Lost my ten now I should be able to redeem my promotion but couldn't because of a rule about 50 dollars they can't prove I need either my 10 back or my promotion I paid for and followed the rules

Dear sandersrobert1954,

Unfortunately if you have already lost the money there is nothing we can do. If you would have contacted them immediately after not receiving the promotion it would be a much different case as you would still have the money on the account which you would like to refund. If you have lost it then you have lost it, there is no way back.

I'm really sorry that we could not help you in this case but it would be possible only under different circumstances. The complaint will be now closed as rejected.

Best regards,

Nick