N1 Bet Casino - Player’s account has been closed.

Deposited many times, have had no issue in it taking my money ( i use my friends bank account to deposit with, I showed N1 proof of me sending my money to that bank account to then spend) the chat person said no worries as long as I could show the money originally came from my account (I did) I uploaded all requested documents to verify my account and applied for a withdrawal, $2430ish I can’t remember exact dollar. Today went to log in and they’ve disabled my account. I phoned number on website, it’s fake and leads to some random lady, I’ve emailed many times and no response. I feel like they’ve just don’t a runner with all my money… wtf do I do.

Dear Makmak201777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

10.3 The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Furthermore, please check our Fair Gambling Codex for Players:

Payments For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Hiya even if I have their chat help saying it is ok for me to have used the card? As long as I provided my friends statements and mine showing I sent the money to that account to use. I took a screen recording of them saying it’s ok to use.

this website is such a scam and can’t get away with thousands of my $$ it’s just not fair.

Even if so being that they have closed my account they should be refunding the money back into the account I used for my deposits ?

Thank you for your reply, Makmak201777. I apologize, but you have violated one of the primary rules of online gambling, and there is nothing we can do. Why would you send money to someone else to deposit for you when you have your own payment method? It's impractical, illogical, and makes you appear suspicious to any online casino. Unfortunately, we cannot support this type of gambling activity. If you disagree with our position, you can always reach out to the licensing authority, but I doubt their opinion will differ.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.