LuckyBlock Casino - Player's account has been closed and funds confiscated.

These c***s didn't accept my receipt 3 times at first, even though the same receipt was approved on wsmcasino website, they decided to f**k me with it thinking I would lose money before going through verification, after 4 tries they did approve one receipt with the same as the previous ones, they approved my withdrawal, I put all my money on withdrawal, then they gave me verification again to confirm my address showing how f***ed up they are, I sent the same document and they sent me a message that I broke their rules and stole all my money by closing my account.

Dear tural3322,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  I understand that this situation is incredibly frustrating, but I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any party involved in this complaint will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

Now, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you had ₮420 (dispute value) in your casino account before it was closed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1) Sport and live-casino

2) 420 Usdt

3) Without

Thank you very much for your reply, tural3322. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent

Thank you very much, tural3322, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello tural3322,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear LuckyBlock Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Hi there,

The account was closed after our investigation confirmed that a third party was handling verification, which violates our policies.

Kind regards,

Lucky Block Complaints Team

I'm the one who was verified and I was in the video. What's your problem?

Casinoguru, I can send you my documents as proof.

They will be identical to the data that were on the account is one second let them explain why they first verified me, and when I put again to withdrawal I was given again verification and blocked (I did not make bets after passing 1 verification) I wonder what they say about it

Dear tural3322,

Please, send me everything you can to michal.v@casino.guru. I will be waiting for your email.

Dear LuckyBlock Casino,

Would you be able to explain the situation to me in more detail? Either here, or, if you prefer, you can use my email address as well.

Hi there,

We’ve sent the evidence to the provided email address.

Kind regards,

Lucky Block Complaints Team

Hi Lucky block check out what a high opinion of you Chatgpt, I also wanted to clarify your clone WSMcasino which has the same rules as yours told me it would refund my deposit and you don't want to do it or is it because the account has a deposit of 300$ which is not much more than the amount on the account and you don't want to write about it and give it back, if that's not the case can you give me a reasoned answer what's the matter? I'll listen to you. 

Dear tural3322,

Unfortunately, I have to inform you that I will not be able to help you in this case. From the evidence I was able to review, it is clear that there was a breach in the casino's T&Cs due to registration with 3rd party identity (failed KYC/verification). After reviewing all the necessary details and evidence, it would be likely impossible to prove otherwise. The casino acted in accordance with its terms and conditions.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at michal.v@casino.guru.

Best regards,

Michal V