Yabby Casino - The player's balance was voided.

Took all my winnings 689.00 i was trying to withdraw 600. They let me go through the whole withdrawl process to say that there was multiple accounts and deny my withdrawl.

Hello johndillion731,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you begin the verification process? Can you please confirm if anyone else from your household plays in the same casino? Did you use real money or a bonus to accumulate your winnings? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I started the verification process yesterday and yes several people that live with me play the casino as well. I used a bonus to accumulate the winnings. And ive never spoke to the casino.

If the verification process only begun, it might take up to 14 days for it to be fully processed. Please be sure to provide the casino every document they request and keep us updated if the process would stuck or would be finished.

Dear johndillion731,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I provided them with everything they asked for but they denided my withdrawl and voided my winnings

Did the casino provide any proof of account multiplicity? If yes, can you please forward it to nikolas.b@casino.guru?

No they did not provide any proof of anything

Thank you johndillion731 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello johndillion731,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Yabby Casino to join the conversation and participate in the resolution of this complaint.

Dear Yabby Casino,

The player states that their winnings have been voided due to having multiple accounts. Could I please ask you to elaborate on the situation and also provide supporting proof of any violations to my e-mail, adam.m@casino.guru?

Kind regards,

Adam

Hello johndillion731,

I have received evidence from the casino which suggests that your account is linked to at least two other accounts and that all of these accounts have claimed and played bonuses.

I appreciate that you have stated other people at your address play at the casino also, which may explain how the accounts used the same IP address, but the accounts are also linked by name and D.O.B, and two of them have been registered using e-mail addresses you provided to us when submitting this complaint.

In light of the above, we will be unable to assist you any further with this case and this complaint will be rejected.

I am sorry we could not be of more help on this occasion.

Kind regards,

Adam