Spinstar Casino - Player's withdrawal is delayed.

Hi guys how are u?

My name its Vasile and I would like to help me to solve a dispute Spinstar casino. It's over 3 weeks since I did a withdrawal and still not payed out. I speak with a costumer service and he is keep telling me "i dont have any updates regarding your situation ".... I provide them all the things what they asked for and still nothing...I'm very disappointed because i never meet a scam casino... searching on Internet what i can do about this situation i found out about you guys...I would really love to hear back from you. Thanks Vasile 

Dear vasileavasiloaei24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina

Thanks for your quick reply

I didn't do any withdraw before this was my first one, I deposit q250 euro and I withdraw 1000

I pass successfully kyc

I accumulate my winnings without any active bonus

Thanks a lot

Hi Again Kristina

I want to let u know the fact on 01 April the casino return my funds in my gamming account due to technical reasons in order for my to create a new withdraw which I did straight away. I got a email yesterday morning telling me my money are on the way(same like last time) but from the support team side I didn't get any info)

Ps: I deposit 1250 euro and I try to withdraw 1000.

Thanks for helping out with this situation

Thank you for your reply, vasileavasiloaei24. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hi kristina

Thanks again for your support

So my withdrawal status its confirmed from 03 rd April ,but till today nothing yet and from the casino side same answer: I have to wait...when they gonna have a update they will contact me... I gonna forward to u all my conversation with them.

Thanks again

Has there been any news since your last message, please?

Hi kristina

The only news what I get it's the fact I have to wait , to wait after more then 4 weeks I still have to wait....

Thank you very much, vasileavasiloaei24, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Kristina

Yesterday they again transfer the money I my gaming account , technical reasons they said to me , and I prefer to lose it in the game , just to close this chapter because was already more than 5 weeks. Anyway this site it's a scam...thanks very much for all your support

Dear vasileavasiloaei24,

I am sorry we couldn't be of much help in your case.

Please don't hesitate to contact us at any time you run into some issues with this or some different online casino.

This case will be rejected now.

Respectfully,

Romi