PlayMojo Casino - Player's deposit is delayed.

I deposited $30 Aud with my credit card, it is suppose to be instant. the money was taken instantly. However the casino did not add the funds.

They tried telling me it was the banks fault, then they told me it would be refunded in 5 business days. Which was disgraceful in it's own right.

Then I spent an hour on the phone with my bank.

They had confirmed that the deposit transaction was fine on their side and approved, but the merchant of the casino had delayed the payment, they were suppose to bank this so there would be $30 Aud in my account, but they haven't

I asked the bank if the $30 would be refunded in my bank or go to the casino balance, they told me because it was approved it will go into the casino balance.

The casino is trying to tell me the money will be refunded into the bank.

I am in shock something like this has happened. It makes you feel very uneasy wanting to deposit at places because your money goes missing. I have deposited already 14 times at the casino and no problems. It's very suspicious.

Dear biginkedaussie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication with the casino and your bank to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible.

Looking forward to hearing from you.

Best regards,

Dominika

hey Dominika,

Thank you for getting back to me as stated in the message above, yes I have deposited 14 times before this issue occured.

I can send you a screenshot of my payment from my bank online showing the merchant which the casino uses that it was taken out. And show the screenshot of the fact the casino itself rejected this payment, yet took the money.

Dear biginkedaussie, kindly share the communication with your bank.

The communication with my bank was done via phone, there possibly way to share it.

How I will send you the proof of my online bank account with the deposit being approved by my bank

I have sent you the attachment of proof of my deposit of my bank being approved and the merchant name as well as the rejection of the payment at the casino via your email.

kind regards

update.

it happened again. now 2 x $30 Aud has not been refunded or added to the balance.

My bank has completely cleared everything and the payment provider even changed the name on the first transaction on the first of april which is very suspicious. I will add a screenshot.

The refund has returned finally, you may close the case. thank you

Dear biginkedaussie,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru