Yabby Casino - Player suspects unfair game settings.

I've deposited the past 90 days about 15k. I mentioned that I was watching the percentages and recording my gaming because there was a time they didn't let me win at all and they even admitted the wins were at 7% instead of the 91-92% wins they claim their games have. February alone was about 10k and I won one time. 600 dollars. I told them I knew for a fact they changed the settings and gave them videos and everything. I want a refund, even if not all I still want my money back because it isn't fair gaming. I even complained 2 times on their terms and heard nothing back. It is so obvious and it's theft and I want my money back. I've repeatedly asked and they give me a crap free chip. No. I don't want that I want my money back for the percentages being so low that they won't even send me their numbers to compare.

Dear wali7,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear breezymeezy84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

this is why I mentioned the percentage of wins. They wouldn't even send my plays to compare but the game was no where near the 90 percentile, let alone 92-97%

Dear breezymeezy84,

The RTP is counted for overall for every player. Some may be lucky and some not and even if you would win only 50% of all games, it still does not mean the RPT is 50% as it us based purely on luck. Without any game logs of further evidence we can't really investigate the case further.

Is there anything else we could assist you with?

Dear breezymeezy84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.