Cwinz Casino Review

The player from India had been trying to verify his account for the past 12 days. Despite having uploaded the required documents three times, his account remained unverified. The Complaints Team had extended the timer for response by 7 days and sought clarification on the documents provided. However, the player did not respond to the team's inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from India had made a deposit of ₹10000 using the UPI PAYZCARD method, but the amount had not been credited to her gaming account even after 48 hours. Despite having reached out to the casino's helpline, the issue had remained unresolved. Eventually, the player confirmed that his deposit had been successfully credited to her gaming account. We then marked the complaint as 'resolved'.

The player from India had been unable to withdraw his winnings from Cwinz due to an unsuccessful KYC verification process. Despite numerous attempts and a lack of response from the casino's support team, the issue had persisted for 10 days. The casino representative had confirmed that the player's account was verified and suggested using Paykassma for withdrawals. The player later confirmed that he had successfully received his withdrawal after the account verification. The issue was then marked as 'resolved' by our team.

The player from India had deposited 800 INR to Cwinz but did not see the amount credited to his account even after two days. Despite his attempts to reach out, he had received no response from customer service. We had suggested that he contact his payment provider for an investigation. Later, the casino confirmed that they had manually added the amount to the player's balance. However, due to a lack of response from the player to our follow-up messages, we were unable to investigate further and had to reject the complaint.

The player from India had made a deposit of 4,500 INR in an online casino, but the amount had not been credited to his account even after two days. He had also reported that the casino's customer service was unresponsive. After the complaint had been lodged, the casino had confirmed that the amount was manually added to the player's balance. However, without a confirmation from the player, we had to reject the complaint.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. The casino had confirmed that the player's withdrawal requests were approved as they used the same payment method as the deposit. However, the player did not respond to the team's inquiries about whether they had received the withdrawal, leading to the complaint being rejected due to lack of further information.

The player from India had encountered an issue where his deposit of 2000₹, made on January 4th, 2024, had not been reflected in his casino account despite having been debited from his bank account. The casino support team had been unable to provide a resolution. We had advised the player to contact his payment provider for an investigation. The player reported later that the issue had been resolved and his deposit had been received. We subsequently marked the complaint as 'resolved'.

The Indian player had reported that after playing for two years and losing significant funds, the casino had been unresponsive to their withdrawal request. Moreover, the casino allegedly blocked the player's account after the player complained about the situation multiple times. We sought additional information from the player to better understand the situation and extend the resolution timeline. However, due to the lack of response from the player, we had to reject the complaint. The investigation could not proceed further or provide potential solutions due to the player's non-communication.

The player from India had been restricted to daily withdrawals and betting limits of only INR 1000 since December 26th, 2023. He had also reported that his withdrawal requests had been rejected with an error message. The player had no pending withdrawals and had completed the wagering of his deposits without any active bonus. Despite his limitations, he had still been able to bet on sports and casino games but had been restricted from playing live dealers casino games and the Blast crash game above the daily limit. After he forwarded relevant communication between him and the casino to us, his account had been unblocked, and he had received his withdrawal. We had marked this complaint as 'resolved' in our system.