The player from Germany is facing difficulties withdrawing money he requested two weeks ago, with a pending withdrawal since March 16th. He feels he may not receive the funds and is seeking advice since customer service provides repetitive responses.
CrownPlay Casino - Player's withdrawal has been delayed.
Amount: €3,500
CrownPlay Casino
Safety Index:HighSafety Index
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8.9
CrownPlay Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
5d 1h 14m 47s
Case summary
5 hours ago
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1 week ago
Translation
Hello, I've been waiting for my money since March 16th. I'm starting to get the feeling I'm not getting any money from them. I need help from those of you who have experience. Customer service always says the same thing. What can I do?
Automatic translation:
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1 week ago
Dear abduoezzzzz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 week ago
Translation
Hello,
I won my winnings without a bonus. I've never withdrawn anything from the site. No, I didn't do KYC verification because it says I don't need it. My account looks good. I wrote an email specifically, and they said everything was fine.
mfg
abdu
Automatic translation:
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2 days ago
Please forward me all the communication between you and the casino customer support regarding the delay in the processing of your payment at veronika.f@casino.guru. Thank you for your patience and cooperation.
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2 days ago
Translation
Hello, I sent it to you via email. Thank you very much…
Automatic translation:
Casino Guru is examining the case
