Yabby Casino - Player's accounts has been frozen amid verification dispute.

I have a complaint already against casino limitless for not wanting to verify my account after I sent it the required documents and not wanting to pay out my $50 I won from a free promo. Yabby casino is owned and operated by the same people which I only found out after asking about 100 times, they really don't want people to know that they are affiliated for some reason. Anyways I've been verified and a frequent player at Yabby casino for years and as of today my account at this casino is now also frozen... No email or anything from Yabby was sent as to why but I'm sure it's because of my current complaint against limitless casino that this is happening.

Dear Frostbyte845,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. When you check our review of Yabby Casino, you may find that both of the gaming establishments you mentioned are indeed related as they share the same owner.

Do I understand correctly that you have not received any email explaining why your Yabby account has been frozen? Have you communicated with the support of Yabby Casino about the reasons your account got blocked?

Could you please confirm if you were asked to send your identity documents for additional verification at Yabby Casino as well?

Do you have any pending withdrawals or unfinished bonus wagering at Yabby Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I did not receive any email from Yabby as to why my account with them was frozen. I have no pending withdrawals or bonuses with Yabby. I did message management and the answer I got was very strange I'll attach that below, basically they said if I play with cryptocurrency I shouldn't even have to do verification which would be the case I only deposit and withdraw via Bitcoin. I was never asked by Yabby to submit anything, I have been playing at Yabby much longer then limitless and I have deposited probably 10-20 more money with them as well. Oh I also noticed casino Brango and Casino Extreme are under the same management as well. I would like to point out that I am also verified and a frequent player at both those casinos as well. Just a couple weeks ago I won almost $700 at Casino Brango and was paid without any issues in under 12 minutes. So that would be another thing that makes all of this so unbelievable, it's like they have lost their minds over there or something 🤔🤨

Here is more updates to my conversation with Yabbys management.... as you can see they are purposely being deceitful and after they lie they just ignore me afterwards no matter how many emails I send

So a quick update here, the management at Yabby casino is now not responding to me messages at all, I've sent a message to them every couple hours asking questions and demanding answers and haven't even gotten the typical cut and paste automated response.... To say the least this is disheartening because I actually liked Yabby casino and have been a long time customer. I'm not sure who is running the show over there but whoever made this decision to freeze both my accounts over a $50 withdrawal and use their bogus fake verification excuse as the reason why should be fired... You don't treat good long term customers that spend money at your establishment like shit or just as worse as if they don't even exist. The lack of respect in both communication and actions by both casinos is like I said before unprofessional, unproductive, and unbecoming of not only the Casinos as a whole but everybody who works at them from the lowest support agent and management and finally to the owner at the very top. If they had a phone number I would be blowing them up every 5 minutes and cussing them the 🤬😡 out for what I've had to go through and all for what??? $50?? I'm still in disbelief as to why things had to come to this point. I feel like maybe some new hotheaded manager made a bad decision and instead of admitting he's wrong and undoing it he's gone and double triple quadruple down on it and everyone there is like well fuck it he's the boss just do as he says. I say this because depending on who I talk to when I tell them my troubles they act confused and say things like earlier when the managers first email was the one stating you shouldn't have to verify yourself if you only deposit and withdraw with crypto... And then as if they just got the memo they become robots repeating the same thing about banking verification, ignore my questions, and then ignore he altogether... Sounds like it's someone at the top of management who has it out for me for whatever reason..

Look I just won $50 at casino Extreme just now and they paid me with no problems. I guess it's just limitless and yabby casino that are acting like jerks.

Thank you very much, Frostbyte845, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Frostbyte845,

Could you please confirm whether you have an outstanding balance at Yabby Casino or if the issue is only related to a blocked account?

Thank you.

Kind regards,

Tomas

No I do not have any other issues other than the fact that they blocked my account for no reason and without notice. It's still frozen as I write this.

Dear Frostbyte845,

After reviewing all the relevant information, we regret to inform you that we are unable to address your complaint. As per the casino's terms and conditions, they have the right to terminate a player's account at any time. Additionally, we found that you do not have any remaining balance to withdraw from your account.

Unfortunately, there is nothing further we can assist you with, but please do not hesitate to contact us in the future if you run into any issues with any other casino. We are here to help.

Best regards,

Tomas