HomeComplaintsWoocasino - Player’s winnings haven’t been credited.

Woocasino - Player’s winnings haven’t been credited.

Amount: 10,685 Kč

Woocasino
Safety Index:Below average
Submitted: 01 Dec 2020 | Case closed : 16 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the Czech Republic inquires about his missing winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

PLEASE ADD THE WINNING I AM NOT A THIEF OR A GOD

Automatic translation:
Public
Public
3 years ago

Dear Miro,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe what happened in more details? Did you win and the amount weren’t credited to your casino account? Or did you request a withdrawal, but you haven’t received your funds yet?

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Miro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news