HomeComplaintsWoocasino - Player’s winnings haven’t been credited.

Woocasino - Player’s winnings haven’t been credited.

Amount: 10,685 Kč

Woocasino
Safety Index:Above average
Submitted: 01 Dec 2020 | Case closed : 16 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the Czech Republic inquires about his missing winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

PLEASE ADD THE WINNING I AM NOT A THIEF OR A GOD

Automatic translation:
Public
Public
3 years ago

Dear Miro,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe what happened in more details? Did you win and the amount weren’t credited to your casino account? Or did you request a withdrawal, but you haven’t received your funds yet?

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Miro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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