The player from Germany had deposited over €15,000 at winz.io, obtaining a maximum win of only €2,000 and experiencing minimal cashback. While she appreciated the friendly staff and attractive bonuses, she felt that the casino had led to a terrible situation, diminishing her enjoyment of playing. The Complaints Team had informed her that they could not proceed without evidence of unfair practices related to RTP or win/lose ratios, and advised her to contact the casino's licensing authorities directly for any license-related inquiries. Without additional evidence, the complaint was being closed.