The player from Germany had deposited over €15,000 at winz.io, obtaining a maximum win of only €2,000 and experiencing minimal cashback. While she appreciated the friendly staff and attractive bonuses, she felt that the casino had led to a terrible situation, diminishing her enjoyment of playing. The Complaints Team had informed her that they could not proceed without evidence of unfair practices related to RTP or win/lose ratios, and advised her to contact the casino's licensing authorities directly for any license-related inquiries. Without additional evidence, the complaint was being closed.
Winz.io Casino - Player feels frustrated after significant losses.
Amount: €15,000
Winz.io Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
I deposited more than €15,000 at winz.io. My highest win was €2,000. After that, there was nothing at all. No more free spins. The bonus buys failed miserably. The cashback was very low.
The staff is really very friendly, but unfortunately, that doesn't help me at all. Once, I did receive €192 in cashback... I actually like the casino because I received bonuses with no wagering requirements.
Unfortunately, because of this casino, I'm in a terrible situation and have lost the joy of playing. Of course, it's my own fault, but unfortunately, I have deposited more than €15,000.
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1 month ago
Dear Sahrabella,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Winz.io Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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1 month ago
Translation
Good day
I have definitely deposited more than 15,000 euros at winz.io. When I finally won 2,000 euros, I kept playing and tried to get at least 5,000 euros back. Every bonus game paid out almost nothing. Simply catastrophic. There were no more winnings. I wrote to the casino and asked massively, but of course they couldn't help me. Lawyers can't help because the headquarters are in Curacao and there is no chance of getting money back.
Anyway, I am in a bad situation and I don't know who can help me. I also lost a lot of money at Wild Tokyo, which is based in Curacao.
Maybe someone can help me get my money
Best regards
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1 month ago
Dear Sahrabella,
I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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1 month ago
Translation
Good day
I am aware that when you play you lose money. I asked you to help me. I read everything about the strategy in the game. But I still think it is not normal not to win. And I would also like you to check the license. I was hoping that you would support me, but as I can see I am not getting any support from you in any way. I am convinced that there is something wrong with this casino. Honestly. Have you had everything checked? But I think that is certainly hopeless.
Best regards
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1 month ago
Dear Sahrabella,
As mentioned earlier, without actual evidence, we are unable to proceed with resolving matters related to RTP or win/lose ratios, as the casino would simply disregard our inquiry.
Regarding the license, the player will need to contact the casino's licensing authorities directly for any further information, as we do not handle license-related issues.
If you do have any evidence of unfair RTP practices at the casino, please feel free to forward it to nikolas.b@casino.guru. Unfortunately, without such evidence, we will be forced to close this complaint.
Best regards,
Nick
