The player from Germany has deposited over €15,000 at winz.io, obtaining a maximum win of only €2,000 and experiencing minimal cashback. While they appreciate the friendly staff and attractive bonuses, they feel that the casino has led to a terrible situation, diminishing their enjoyment of playing.
Winz.io Casino - Player feels frustrated after significant losses.
Amount: €15,000
Winz.io Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 22h 31m 4s
Case summary
1 hour ago
Public
Public
1 week ago
Translation
I deposited more than €15,000 at winz.io. My highest win was €2,000. After that, there was nothing at all. No more free spins. The bonus buys failed miserably. The cashback was very low.
The staff is really very friendly, but unfortunately, that doesn't help me at all. Once, I did receive €192 in cashback... I actually like the casino because I received bonuses with no wagering requirements.
Unfortunately, because of this casino, I'm in a terrible situation and have lost the joy of playing. Of course, it's my own fault, but unfortunately, I have deposited more than €15,000.
Automatic translation:
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6 days ago
Dear Sahrabella,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Winz.io Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
3 days ago
Translation
Good day
I have definitely deposited more than 15,000 euros at winz.io. When I finally won 2,000 euros, I kept playing and tried to get at least 5,000 euros back. Every bonus game paid out almost nothing. Simply catastrophic. There were no more winnings. I wrote to the casino and asked massively, but of course they couldn't help me. Lawyers can't help because the headquarters are in Curacao and there is no chance of getting money back.
Anyway, I am in a bad situation and I don't know who can help me. I also lost a lot of money at Wild Tokyo, which is based in Curacao.
Maybe someone can help me get my money
Best regards
Automatic translation:
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1 hour ago
Dear Sahrabella,
I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Sahrabella has 6d 22h 31m 4s to reply
