HomeComplaintsWinsParkSpin Casino - Player's withdrawal is delayed due to additional deposit requests.

WinsParkSpin Casino - Player's withdrawal is delayed due to additional deposit requests.

Black points: 16000

Amount: $8,000

WinsParkSpin Casino
Safety Index:Very low
Submitted: 02 Oct 2024 | Unresolved : 17 Oct 2024
Unresolved Our verdict

Unreasonable excuse

UNRESOLVED

Case summary

1 month ago

The player from Texas had deposited $50 as requested for a withdrawal but was subsequently told to make an additional $80 deposit to withdraw his winnings. He had a pending withdrawal amount of $8,000 and further funds remaining. The Complaints Team investigated the casino and found its practice of charging processing fees to be unethical and uncooperative in providing explanations. Consequently, the complaint was closed as unresolved, and the casino's actions were classified as an 'Unreasonable Excuse,' which negatively impacted its safety index. Players were advised to exercise caution with this operator.

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1 month ago

I made a 50 dollar deposit as they requested and said that’s how I would be able to withdraw. After making that deposit, they then said I had to make another deposit of 80 dollars to be able to get all my winnings out. My pending with draw amount is 8000, and I still have another huge amount left to try and withdraw.

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1 month ago

Hello musicwill33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinsPark Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 month ago

Could you please advise if your account is already verified and if yes, since when exactly?


Hello sir. I do believe I’m verified with them since the first day I signed on. But to be honest, I don’t think they have an official verification process because I’ve looked and looked. They don’t ask for ID or proof of residence or anything. They just ask for very basic personal info which they have of mine.


Did you accumulate your winnings with real money or did you use a bonus?


The first part of the money, the 8000 dollars was accumulated with sign on bonus money. The 19000 or so that’s in there now was accumulated with my own deposit money. But I see there on the site that all of it, including bonus money can be withdrawn.



When was the last time you spoke to the casino and what was it about?

The last time I spoke to them was last week sometime. I chatted with them every time I had a chance. But not exactly sure what day it was exactly. Sadly the chats are all gone.

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1 month ago

Hello, just thought I would drop off the latest conversation with that casino

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1 month ago

file

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1 month ago

Dear Musicwill33,

Please do not deposit any additional money into the casino. We are currently investigating the casino, as we've received multiple similar complaints. It appears to be a fake version of another legitimate casino.

Kind regards,

Nick

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1 month ago

Thank you for that. I will wait patiently and not deposit anything. Please let me know something as soon as you find out.

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1 month ago

Dear musicwill33,

Thank you for your patience throughout the handling of your complaint against WinsParkSpin Casino.

After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.

We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."

Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.

Thank you for choosing Casino.Guru, and we regret that we were unable to secure a more favorable resolution.

 

Best regards, 

Nick

Casino.Guru

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