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SpinCity Casino Review

Name: SpinCity Casino Review
Item: SpinCity Casino
Rating: 7.2

7.2/10Safety Index Above average by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

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Owner Faro Entertainment N.V.

Operator Faro Entertainment N.V.

Established 2019

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews24Safety Index explainedDiscussion65Payment methods43

Important: Low daily withdrawal limit (less than $500) This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.

SpinCity Casino Review

SpinCity Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Although SpinCity Casino scored an Above average Safety Index of 7.2, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Proceed with reading our SpinCity Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index of SpinCity Casino – Is it fair and safe?

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of SpinCity Casino, we read and assessed Terms and Conditions of SpinCity Casino in-depth. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

SpinCity Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include SpinCity Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

In our comprehensive review of all relevant aspects, SpinCity Casino has attained an Above average Safety Index of 7.2. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: To the best of our knowledge, SpinCity Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of SpinCity Casino. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.

SpinCity Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We did not find any unfair or predatory rules in the Terms and Conditions of SpinCity Casino during our review.

Player complaints about SpinCity Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 5 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 8,399 black points in total, out of which 7,769 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

SpinCity Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Based on the 24 user reviews of SpinCity Casino in our database, it has a Bad User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

SpinCity Casino company data and licenses

SpinCity Casino is owned by Faro Entertainment N.V. and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

SpinCity Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.

Win and withdrawal limits, payment options

SpinCity Casino accepts deposits via 43 payment methods. This includes: Neteller, Skrill, Mastercard, VISA, Bitcoin (BTC), AstroPay, Transferencia bancaria local, Bank transfer, Tele2, GrabPay, Coins.ph, Interac, PIX, Mach, Khipu, SPEI, RedCompra, ShopeePay, Binance Coin (BNB), Jetonbank, OXXO, Tron (TRX), Interac e-Transfer, Litecoin (LTC), Ethereum (ETH), m10, Maya, HUMO, Kcell, BeeLine, eManat, GCash, Binance Pay, Altel, Activ, UzCard, Toncoin (TON), Dogecoin (DOGE), USD Coin (USDC), Tether (USDT), WebPay, MiFinity, MuchBetter.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
EUR 5,000 per month	No win limit

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at SpinCity Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
German
Bulgarian
French
Polish

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at SpinCity Casino, account management, withdrawal process, etc. We would say SpinCity Casino has an average customer support based on the responses we have received during our testing.

Slots and casino games at SpinCity Casino

SpinCity Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 98 casino game providers are available. This includes NetEnt, Novomatic, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, Push Gaming, Eyecon, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Belatra Games, MrSlotty, Relax Gaming, Turbo Games, Platipus, Slotopia, Lucky Streak, Amigo Gaming, Mancala Gaming, Spadegaming, G Games, Aviatrix, Kiron Interactive, Golden Race, Mascot Gaming, Amusnet (EGT), Givme Games, PGsoft (Pocket Games Soft), TVBet, Ela Games, 100HP Gaming, Skywind Group, Iconic21 (BETER Live), AvatarUX, Live88, upgaming, 3 Oaks Gaming, CT Interactive, Mplay, Smartsoft Gaming, Origins (playtech), Win Fast, Spribe, Gamomat, TrueLab Games, SlotMill, Onlyplay, Oryx Gaming, Gaming Corps, Penguin King, VoltEnt, Leap Gaming, Gamebeat, Hölle games, Absolute Live Gaming (alg), Fugaso, Felix Gaming, Retro Gaming, PoggiPlay, Gamzix, 1spin4win, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, InOut, PatePlay, PopOK Gaming, Barbara Bang, Clawbuster, Triple Cherry, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Ruby Play, Ka Gaming.

Bonuses and codes offered by SpinCity Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from SpinCity Casino based on the data from our database.

Note: In case you are looking for more information about this casino's bonus offers, visit our SpinCity Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

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Games

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Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (7)

English customer support

English live chat

Game providers

Show all (98)

Casino screenshots

Positives

Various responsible gaming options available
Mobile casino application for iOS and Android
Live dealer games are available
Nice website

Interesting facts

Live chat support uses the auto-translate feature for some languages
Good selection of E-sport games for betting

Author: Martin Pecka Last updated: 04 Nov 2025 Anything incorrect or missing? Let me know

SpinCity Casino bonuses

Browse all bonuses offered by SpinCity Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of SpinCity Casino

This is a place to share experience with SpinCity Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 24 users

Very positivePositiveNeutralNegativeVery negative

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dsdasd

Platinum

Brazil

• 2 weeks ago

I've already made several '''positos''' here, and none have brought me a return, the RTP is extremely low, and they don't offer any no deposit bonuses to try to win something!

beautiful interface
interface bonita
fluid site
site fluido

LOW RTP
BAIXO RTP

maesmo75

Bronze

Chile

• 7 months ago

The casino is not bad but it has too much delay for withdrawals

Good graphics. Easy deposit.
Buena gráfica.facil depósito

Refund too slow, more than 24 hours, leaving you in debt with other casinos
Reintegro demasiado lento más de 24 horas queda en debe con otros casinos

Mixxibarm

Silver

Kazakhstan

• 8 months ago

The casino is very old. I have been playing here for several years. The site has an interesting design and is easy to navigate. Registration and verification are standard. A large number of games are presented. For players, there are always various bonuses on deposits, and no deposit bonuses for active players. Of the minuses, there were long withdrawals, up to 3 days. Everything would be fine, but one fine day I put the funds on withdrawal, the required 3 days had already passed, but the withdrawal still did not happen. "Fed" breakfast, they say it is from the payment systems ... I waited for several weeks, and they still did not withdraw the funds. And most importantly, the amount is ridiculous 6 thousand rubles. In the end, I parted with this casino, I do not play anymore and of course I can not recommend it. And to those who play there, be careful.

svek0ndratjeva

Silver

Russia

• 1 year ago

It was a very good casino. I played here for quite a long time. Very good bonuses were offered both for active players and for beginners. The site is very colorfully designed, a large selection of games, good return on slots. Everything would be fine, but .... I put a small amount of 3000 rubles on withdrawal, 3 days pass ... There is no withdrawal, it is pending. I write to them, the answer is: Sorry, problems with payment methods ... In short, they got on my nerves for about 2 weeks. In the end, I just deleted my account. This is how they don't care about regular active players. And the price is ridiculous) It's good that I did not deposit more, it would have been a shame, but otherwise I don't care) In general, I do not recommend this casino to anyone.

No
Нет

No
Нет

jjotapp

Silver

Brazil

• 1 year ago

I've had a terrible experience with the casino, I've been trying to withdraw my winnings for 35 days and they claim it's a problem with the payment server, but no one is doing anything about it. In my opinion, they are fraudsters!

Balancing earnings
Equilíbrio dos ganhos

35 days trying to withdraw my funds
35 dias tentando sacar meus fundos
They are licensed but don't follow their own rules
Eles são licenciados mais não seguem as próprias regras
The chat and workers use ready-made texts to answer questions and don't help you at all!
O chat e trabalhadores usam textos prontos para responder as dúvidas e não te ajudam em nada!
They don't find a solution to customer problems!
Não acham solução para os problemas com cliente!
They don't take responsibility and blame the payment provider for the delay and delays
Não assumem a responsabilidade e culpam provedor de pagamento pela demora e atrasos

ChrisN

Silver

Poland

• 1 year ago

I wouldn’t trust this casino.
Made a play thought on Monday 1800zl. Cashed out 300zl for the rules. That I understand I lose the other bit.
Yesterday (Tuesday) made another play though. 1000zl. Limit was 900zl. They cancelled that saying Monday rules apply. Cheating me out of the bonus as they don’t want to pay.

Lots of games
You can play all the game with bonus

Not wanting to pay out. Using same rule to stop paying. When they don’t understand.

tautuij06

Bronze

New Zealand

• 1 year ago

My account is fully verified and it's a visa payment but processing withdrawal time has been for the past 5 days and counting.
Contacted online support and their communication is just as slow. I got a hi then waited 5 minutes to be told they'll need a couple of minutes to check out my account. I waited another 5 minutes before closing the chat window. Not impressed.
Would I recommend this casino? NO
Will I continue to play here? NO

Ok game selection
Verified account quickly

Charges additional fees at times when depositing money
Breaks up withdrawal payment requests in weird amounts. Paid one of the 7 amounts even though full amount was a withdrawal request

hakerkobuh

Silver

Poland

• 2 years ago

Hello, I have to comment because I have read bad reviews about SpinCity here a few times, and it is not true, on the contrary, the casino works very well, I play there a lot, 3 days ago I had a large withdrawal and they paid me without any problems, 40 hours after when I finished playing, I had money transferred to my account, no problems with verification, there were no problems at all, I recommend Spin City to everyone

POSITIVE
POZYTYW

baconpuff

Bronze

Canada

• 2 years ago

Will actually take your money that you try to withdraw. They don’t remove money from balance right away hoping you’ll play it away before it’s withdrawn. But when you don’t touch it it will be gone next day and withdrawl history will say can’t withdraw Insufficient balance looking at your account the balance is then zero from like $1500. Then when you complain they gaslight you saying you must have let someone use your account. Which is laughable cause I live alone and no one uses my phone nor am I open about gambling so…. They then gaslight you that you played it and make a fuss when you ask for play history so it can be verified which takes them forever to get so likely edited to their liking and even then the history it’s not complete not all gaming history like live casino not the easiest to read or clear either and asked for my banking statements during this process which at that point I was not comfortable with sharing personal financial information being in their hands. Don’t play here unless you like being robbed and miserable. There customer support is quite useless. There are run by faro entertainment which is apparently sketchy and the licensing by curaçao for the casino is not hard to get nor monitored very hard as there’s too many casinos to monitor.

Great games selection

No withdrawls and will keep it in balance so you hopefully play it away
Removes winnings from account
No easy customer play history access must make a request for it
Faro entertainment

Majestic25

Bronze

New Zealand

• 2 years ago

Terms and conditions are harsh and the withdrawal and verification is the worst I have dealt with. Delayed communication. Asking for details they already have extremely one sided
If you had one good experience don't expect to get the same treatment next time.
15 days and still waiting to receive withdrawal

Good selection of games

Alexa95

Bronze

Canada

• 2 years ago

After reading the experiences of other players, let's say that I hesitated for a long time before depositing at this casino but I did not have this kind of experience. Apart from the excessively long time to receive a withdrawal, and their harassment of promotions, I must say that my experience is positive

Registration bonus received quickly
Bonus d'inscription reçu rapidement
Cheap bonus
Bonus bon marche

Long time to receive a withdrawal (more than 5 business days)
Long moment pour recevoir un retrait( plus de 5 jours ouvrable)
They are quite harassing with email promos
Ils sont assez harcèlent avec les promo email

SusieQ

Silver

Canada

• 2 years ago

The verification of an account is terrible, have been at this several weeks and reading the reviews below, of stealing from people is very disturbing. I had provided my id and they lost it, this was provided to them on June 24, 2023. They wanted me to add my documents back again, its not very good at all. I am going to have to report this to the police as its a big concern that identity theft may occur from playing at their casino...

Lots of good games, wins on them too....however if you never get paid, its meaningless...

verification and payment never gets completed and they have not paid me. I requested a withdrawal June 23, 2023 and still have not gotten my account verified...its been a nightmare, I would agree customer service is terrible, inconsistent. Is this a licensed casino?

Chalilimpram

Unregistered user

Germany

• 2 years ago

People stay away from the casino!!!! I deposited €10 which was debited but not credited!!!! After almost a month of processing, it says I deposited €20 and it was booked back, which was not the case!!! I don't feel like messing around with them anymore!! Definitely not to be recommended!!!

-1 star!!!
-1 Stern!!!

-5 Stars
-5 Sterne

khamsien

Unregistered user

Germany

• 2 years ago

Not recommended. Is hyped by various advertisers. The casino seems to be a fake in order to steal data from users and bank accounts etc. Although the interface is like that of other providers, the sales conditions and the manipulated games burn up any bonus credit very quickly.

Bonuses are credited quickly, you can play quickly
Boni werden schnell gutgeschrieben, man kann schnell spielen

very strange bookkeeping, conditions are hidden everywhere, the main language seems to be Russian, German is in any case mostly incorrect and incomprehensible
sehr merkwürdige Buchführung, Bedingungen sind überall versteckt, die Hauptsprache scheint Russisch zu sein, Deutsch ist jedenfalls überwiegend fehlerhaft und unverständlich
a payout of money is made almost impossible with many conditions, the casino even requires payment in installments for larger wins
eine Auszahlung von Geld wird mit vielen Bedingungen so gut wie unmöglich gemacht, das Casino verlangt sogar Ratenauszahlung bei grösseren Gewinnen
further costs will be deducted from the bank/credit card for the deposit, the deposited amount will not be credited in full
für die Einzahlung werden auf der Bank/Kreditkarte weitere Kosten abgezogen, der eingezahlte Betrag wird nicht in voller Höhe gutgeschrieben

Insane92

Bronze

Germany

• 2 years ago

I already had a slight panic attack after all the reviews and the open cases, but fortunately it wasn't like that :)

Verification went relatively quickly after I asked in the chat, I got the confirmation directly. I had won €1400 of which €1300 went into the payout the next day at 8:02 a.m. the payout confirmation came and around 11 a.m. the money was in my bank account!

So can recommend the casino! But in general I recommend everyone to play without a bonus, no matter which casino, so you save yourself any problems ;)

Fast verification
Schnelle Verifizierung
Super fast payout
Super Schnelle Auszahlung
Many well-known slots
Viele bekannte Slots

Lukasz.dud

Bronze

Poland

• 2 years ago

good morning everyone. I have a problem with spin.city casino. after a big win and verification of my account everything was OK, but they asked for more documents, I sent everything they wanted suddenly blocked the account from the regulations 2.2.10, i.e. payments from accounts that do not belong to me. I wrote that I have an account together with my wife since 2019. they asked me to go to the bank and receive a document that I have an account with my wife to be signed and stamped by the bank. I sent such a document, they treat without a response, they still wrote that the account was blocked. I wrote hundreds of times in the chat they can't provide information, they wrote back to me that the account was blocked from the regulations of 2.1.10, they wrote me to send confirmation that the account belongs to me and my wife, I wrote back that I sent the document you asked for, and I sent a contract with the bank where you can see that I and my wife are the owners of the account, you can't get along with them in any way, I sent all the documents stating that the account belongs to me and my wife and they still block my account. I believe this is intentional account blocking because I won about $5,000. are you able to help??

Bie wypłacalne
Blokada konta po dużej wygranej
Próba wysłania dokumentów i odblokowania konta niemożliwa brak pomocy z supporty

767bess767

Bronze

Belarus

• 3 years ago

Doesn't pay out money. DO NOT PLAY HERE

Dron

Unregistered user

Belarus

• 3 years ago

I wanted to verify the account, he said. Only at the request of the security service. Won money put on withdrawal. Documents were requested 2 days later. (nonsense) uploaded documents, 12 days have passed and nothing. They say wait .. I defend that this is a terrible attitude towards customers. And I advise you not to play with them. Support by the way is also terrible. You have to wait 5 hours for an answer. They don't know anything. They say that they have a very large workload. It seems to me that one person works there both in support and in the financial department and in the security department ... DO NOT PLAY HERE !!!!!

Safety Index of SpinCity Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinCity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.2/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Other factors

Low withdrawal limit: €5,000 / month

Complaints about SpinCity Casino and related casinos

(99)

99All3Opened5Unresolved47Resolved44Rejected

Complaints directly about SpinCity Casino

Current status Waiting for player to reply 3d 9h 2m 37s

Player’s deposit has been delayed.

The player from New Zealand deposited 50 NZD in crypto but has not seen the funds credited to his account after more than the promised 95-hour wait. He expresses concern about the status of his money and seeks an explanation or a refund.

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Opened Submitted: 01 Dec 2025

Current status Waiting for casino to reply 6d 5h 12m 28s

Player’s withdrawal is delayed due to verification issues.

The player from Alberta is unable to complete account verification at Spin City Casino due to their demand for a transaction statement from a Capital One credit card that has been reported lost/stolen and is now closed. Despite providing multiple forms of identification, including a photo of the card, her withdrawal of $2,959 remained pending for over two and a half months.

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Opened Submitted: 26 Nov 2025

Our verdict Other

Player's winnings have been confiscated.

The player from Poland had successfully withdrawn 1,800 PLN, but the following day she noticed her account balance reduced to 300 PLN due to a 'system adjustment' explained by support without further clarification. She felt cheated by this unexpected change. The issue was investigated, and it was determined that the reduction in her balance was due to winnings being capped under the terms of a free bonus she had activated, of which she was unaware. Consequently, her complaint was marked as rejected based on the casino's bonus policy.

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Closed Submitted: 24 Nov 2025

Disputed amount: 1,800 zł

Current status Waiting for Casino Guru to reply 2d 3h 43m 33s

Player seeks refund for misleading bonus terms.

The player from Poland deposited 100 PLN and received a 150% bonus but was unaware of additional wagering requirements. After wagering his deposit and bonus, he requests a refund of his original deposit but is denied as the funds have already been wagered. He feels misled by the unclear bonus terms and conditions.

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Opened Submitted: 17 Nov 2025

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Austria had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the standard processing time for withdrawals and had advised patience while the casino completed the necessary verification processes. However, due to the lack of response from the player to follow-up inquiries, the complaint was closed at that time. The player retained the option to reopen the complaint in the future should they wish to continue communication.

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Closed Submitted: 05 Nov 2025

Disputed amount: €1,200

Our verdict Case closed

Player's account verification is delayed.

The player from Quebec had submitted all required documents for account verification over three weeks ago, yet the status remained unchanged. He was unable to withdraw funds or continue playing due to this delay and sought urgent resolution of his issue. The issue was resolved as the player's account had been successfully verified, allowing him to access his funds. The complaint was marked as 'resolved' in the system.

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Resolved Submitted: 03 Nov 2025

Disputed amount: C$800

Our verdict Case closed

Player’s deposit has been charged twice.

The player from Poland faced a double charge when he attempted to deposit 100 PLN, but the casino's support confirmed only one deposit and stated that the other was pending with the bank. After 10 days without resolution or clear information, he sought assistance to retrieve his funds. The issue was resolved as the 100 PLN had been refunded to his card, and the complaint was marked as 'resolved' in the system.

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Resolved Submitted: 21 Oct 2025

Disputed amount: 200 zł

Our verdict Case closed

Player's withdrawal has been canceled.

The player from Poland faced a canceled withdrawal request of PLN 3,000 despite prior approval and verification. She received no explanation from customer service and was concerned that future requests would also be denied without justification, resulting in a loss of trust in the casino. The issue was resolved when she received her funds after successful verification. She opted to block her account, expressing her decision not to continue using the casino. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

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Resolved Submitted: 15 Oct 2025

Disputed amount: 3,000 zł

Our verdict Case closed

Player’s withdrawal is delayed.

The player from Austria faced issues withdrawing funds after winning €770 with real money, as the casino imposed a maximum payout limit based on the bonus. Additionally, he could not complete a necessary process due to the absence of a required button, which prevented him from accessing the remaining €70. He expressed interest in dispute resolution. The issue was resolved after the player successfully completed the KYC verification process, allowing him to continue using the casino for deposits and withdrawals. The player confirmed the resolution, marking the complaint as resolved.

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Resolved Submitted: 15 Sep 2025

Disputed amount: €700

Our verdict Case closed

Player's deposit is delayed.

The player from New Zealand had deposited $30 at Spin City Casino on September 4th using Poli, but he had not received the deposit after more than 48 hours. He contacted customer support, but they only provided updates that they were waiting to hear from their merchant department. The player marked the complaint as resolved, indicating satisfaction with the outcome.

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Resolved Submitted: 06 Sep 2025

Disputed amount: NZ$30

Show more complaints (+10)