SpinCity Casino Review

The player from Austria is experiencing persistent delays in the verification process at the casino, which is also delaying the withdrawal process. Despite submitting the necessary documents three times, they have been waiting for their money for over a week. The complaint was resolved as the player got verified.

The player from Poland was facing withdrawal issues due to his account being blocked by the casino on the accusation of having a duplicate account, which he denied. He was uncertain of the violation as he had been playing, receiving bonuses and badge points, without problems for the previous six months. After reviewing the evidence provided by the casino, we found that multiple accounts had been created with similar details to take advantage of bonuses. This was a violation of the casino's terms and conditions, therefore the complaint was dismissed as unjustified. The player's initial account remained open for future play, while the duplicate account was permanently closed.

The player from Germany had a withdrawal of 1000 Euros pending for over a month at SpinCity, despite having submitted all required documents. The casino's support team consistently advised him to wait for the verification process, while he communicated daily for a resolution. We extended the timer for a response by 7 days, but the player did not respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Ontario, Canada, had initially faced difficulties withdrawing his winnings due to a prolonged and unclear verification process. After he submitted his documents, he had received no updates or explanations for the delay. However, his account was eventually verified and his withdrawal was pending at that time. The player confirmed that the issue had been resolved and the complaint could be closed. Our team had kept the complaint open until the player confirmed successful withdrawal.

The player from Canada had been trying to withdraw funds for two months, but every attempt to verify his account had been denied. The player had provided multiple documents for KYC verification, including a selfie with his driver's license and a front and back picture of the same. However, the online casino had consistently rejected these documents, stating that they were not clear enough. The player had also reported that his original bank card, which was linked to the casino account, had been stolen, and the new card had a different number. The casino had requested a selfie with the old card or an extract from it, which the player could not provide due to the theft. Despite several attempts to resolve the issue, the player had eventually lost his winnings and the complaint had been rejected.

The player from New Zealand had been trying to withdraw her winnings for two months. The Casino informed her that her bank was rejecting the deposit due to gambling restrictions, despite her having made two successful withdrawals previously. The Casino suggested changing her withdrawal method after multiple unsuccessful withdrawal attempts. We attempted to assist by asking for additional information and extending the response time. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Poland had his winnings of 149671.09PLN significantly reduced to 250PLN by the casino. The casino had cited their policy of the maximum withdrawal achieved from no-deposit free spins, but the player had argued that the main funds were won after they had deposited their own money and any correction should have left around 148000PLN still in the account. We had reached out to the casino to discuss the issue and they had insisted on their terms and conditions, which limited the maximum winnings from bonuses. The player had proposed a compromise of receiving 20% of their winnings, but we discovered that the player's balance had dropped by more than 250 PLN after wagering, suggesting that they would have lost the winnings if the max win cap had been correctly applied. Consequently, we found the casino's offer of compensating the player's last deposit and providing a new bonus to have been acceptable. The player's complaint was rejected.

The player from New Zealand requested for withdrawal twice and went through verification process again after they did it four weeks earlier. The first withdrawal was approved and processed on the same day but the second one is still in processing mode with uncertain duration. The player is still waiting to receive their funds. We’ve rejected this complaint as per player’s explicit request.

The player from Quebec had had an issue with receiving his withdrawal that was supposedly processed via Gigadat 10 working days prior. He had not received any confirming details or tracking numbers, and Gigadat had claimed to not have received any withdrawal instructions. Eventually, the player had received his withdrawal and the casino had acknowledged a technical error on their part. The complaint had been marked as 'resolved' in our system.

The player from New Zealand initiated a withdrawal but hasn't received the necessary verification steps to complete the process from the casino. The player confirmed she received all her winnings successfully.

The player from Nova Scotia has sent numerous documents for verification but the casino refuses to verify the account and pay out winnings. The issues have been going on for 10 days without assistance from customer service. We contacted the casino to find out more information about the case, and before it replied to the complaint, the player informed us about her account finally verified and the winnings paid out. We closed the complaint as resolved.

The player from Canada has struggled to withdraw her winnings due to repeated verification requests and account status changes. Despite providing all asked documents and establishing an online wallet at the casino's suggestion, her account status has become unverified again. The player did not respond to our questions, so we had to reject the complaint.

The player from Manitoba has been asked for various types of ID verification for a withdrawal request made two weeks ago. Despite numerous emails and multiple submissions of required documents, the casino continuously requests additional ID. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Ontario won at SpinCity casino a month before submitting this complaint. Unfortunately, he has not received his winnings yet. After the player submitted all the documents necessary for verification, he received his winnings and the complaint could be closed.

The player from Austria has deposited money into casino account but the funds seem to be lost. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player struggles to withdraw his money due ongoing verification. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player ''syyplay'' complained about the casino closing his account after a big win. He said that he had made deposits and withdrawals before, but this time, following a big win, the casino accused him of rule's violation and closed his account. Given that the casino usually doesn't react to complaints, we don't know what was the outome of this case.

The player ''animkin'' opened a complaint regarding SpinCity Casino not paying out his balance. His withdrawal request had been pending for a month. Given that casino usually gives no response to complaints, it remained unresolved.

The player's withdrawal has been delayed for more than 1 month. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player's verification had been stuck for almost a month when the player decided to submit a complaint. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player won 15,000 RUB at the SpinCity Casino and requested a withdrawal, but then she was accused of creating multiple accounts and her account was closed, the entire balance was confiscated. No casino representatives have reacted to the complaint yet.

The player 'kot6000' played with a bonus, then made a real money deposit, and his account got blocked. The casino accused him of fraud. The player was happy to do the verification check, but the casino refused it. There was no reaction from the casino and the complaint was closed as unresolved.

The player 'Sheburshun', from Russia, had fulfilled the wagering requirements and wanted to withdraw 100000RUB of their winnings. However, the LiveChat said that there was a daily payment provider limit of 5000RUB and the player should make another withdrawal requests on other days. The casino requested a verification, even though the player said it had not been needed before. The casino did not respond to this complaint and the complaint was closed as unresolved.

The player 'surasin10', from Russia, won 33000 on 27.4.2020. He then sent all the personal information, payment details, and his phone number to the live chat, however, the casino blocked the player's account. There was no reaction from the casino and the complaint was closed as unresolved.

The player 'Denissss', from Russia, won 300000RUB. The casino blocked his account and accused the player of having several accounts. The player said that this was not true and he had only one account. There was no reaction from the casino and the complaint was closed as unresolved.

The player 'kadrus2002', from Russia, made several deposits and played the money through. When the player reached a zero on his account, he made a new deposit once more and won 4000RUB. He checked with the live chat whether he had a pending bonus spins or a wager. The live chat answered that there was no wager and the player could play, but when the player requested the withdrawal, there was a wagering requirement again. The player said that he had already played another game for one spin. There was no reaction from the casino and complaint was closed as unresolved.

The player 'Sanek-2013' said he had won 80000USD and requested a withdrawal. He received 5000USD and 3 - 4 hours later, his casino account was blocked due to a violation of the casino terms - accusing the player from fraud. There was no reaction from the casino and the complaint was closed as unresolved.

The player 'elenka.3003', from Russia, received a bonus offer of 700RUB, which she accepted and won 2019RUB. This was paid to her account normally, but then she deposited 250RUB, played slots, and won 30000RUB. She requested a withdrawal but her account got blocked and she was accused of having multiple accounts. After her inquiry, the casino sent her 2000RUB but then they stopped paying her and used various excuses. This casino was already known for not paying out the winnings to players and should be Blacklisted. The complaint was closed as unresolved.

The player from Russia played with a bonus and won. The casino confiscated her winnings, but then informed her, that they made a mistake and credited them back. However, there is no money in her casino account. The complaint was closed as unresolved as the casino was non-responsive.