SpinCity Casino Review

The player from British Columbia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened by contacting the casino regarding the player's verification issues, which were related to the proof of address. After multiple document submissions, the casino accepted the correct proof of address, leading to the processing of the player's $2,000 withdrawal after a 29-day wait. The issue was resolved, and the player expressed gratitude for the assistance received.

A player from Poland deposited 200 PLN at SpinCity, but the amount was never credited to her casino balance. Despite contacting customer support, the issue remained unresolved, causing frustration. After our advice, the deposit was eventually refunded to her card. The player decided to block her account to avoid future complications. The complaint was marked as resolved.

The player from Poland deposited 100 PLN at Spin City casino, but the funds did not appear in their casino account. Despite assurances from customer service that the deposit would be refunded, the player had not received the money. Eventually, the player confirmed that the money had been returned to his account. The complaint was marked as resolved by us.

The player from Poland faced issues with the identity verification process at the casino. Despite submitting clear and readable photos of their ID card, the verification was repeatedly rejected due to alleged low quality, preventing them from withdrawing funds. The issue was resolved after the player confirmed that their documents were finally accepted and they received their winnings.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. After new correspondence, the casino verified his account and paid out €1000 of the outstanding €4000. The remaining €3000 was paid out later. The issue was resolved successfully.

The player from Germany had past successful withdrawals from SpinCity but faced new document verification requests when trying to withdraw €1,000. The casino allowed only one document upload every three days, leading to delays and ultimately causing the player to gamble away the funds. The player suspects the casino's actions were intentional and seeks compensation.

The player from Poland had been waiting for over a week to withdraw 1700 PLN from Spin City Casino, despite being told the process would take 24-48 hours. They demanded an immediate withdrawal. The player eventually received the funds after multiple delays and expressed dissatisfaction with the casino's practices. The complaint was marked as resolved.

The player from Poland requested a 300 PLN withdrawal from Spin City on June 21, 2024, but it remained in 'in process' status. Despite completing full account verification, customer service advised canceling the withdrawal or waiting. The issue was resolved as the player confirmed receiving the funds.

A player from Norway deposited 500 NOK at the casino, but the amount was not credited to their account. Despite multiple contacts with customer support and following their recommendations, the issue remained unresolved. The player was concerned about losing their deposit bonus. The issue was eventually resolved by crediting the deposit to the player's balance, and a bonus was also provided. The complaint was marked as resolved by us.

The player from Poland had been waiting for withdrawals totaling 423 PLN from Spin City Casino since May 24th and 25th. Despite daily contact with customer service, the player had been told to wait due to technical issues, which was inconsistent with an earlier successful withdrawal. The player later confirmed that the issue was resolved as she received her money and requested her account to be deleted. We marked the complaint as 'resolved' based on the player's update.

The player from Canada had submitted a withdrawal request on June 6th, but it remained "In Process" despite previous verification. Support had instructed the player to accept a payment using a bank login and password, but no email or deposit was received. The player had received similar texts twice, and support was slow to respond. The issue was resolved after it was discovered that an incorrect email address caused the delay. The casino canceled the initial request and credited the funds back to the player's account. The player subsequently requested and received the full $1000 payment successfully.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The player reported that after multiple reminders to the casino, her account was eventually unblocked, and the issue was resolved. We confirmed that the complaint was marked as 'resolved' after the player acknowledged the resolution.

The player from Norway experienced a delay in withdrawing 12,000 NOK from a casino, despite having completed all verification steps. The casino attributed the delay to an external provider, but the withdrawal exceeded the 5-business-day deadline. The player confirmed having had successful withdrawals in the past and that the winnings were not tied to an active bonus. Eventually, the player received the payment, and the complaint was marked as resolved by us.

The player from Canada had been waiting 15 days for his name change request to be processed, which prevented him from completing the verification process. Repeated contact with support had not resolved the issue. The player admitted to using his friend's name during registration, which led to the verification problem. According to the casino's Terms and Conditions, providing false information was a serious breach, and the casino was not obligated to pay the winnings. The complaint was rejected due to the violation of the casino's rules.

The player from Canada was frustrated with the delay in processing a 600 CAD withdrawal, which had not been processed despite being requested the previous Friday. Support advised the player to wait, and no verification request had been made yet. After multiple follow-ups, the player was asked to complete the verification process, which proceeded smoothly, and the withdrawal request was processed. The player confirmed receipt of the funds, resolving the issue.

The player from Poland was frustrated by a week-long delay in receiving his winnings. Despite passing the verification process, his transaction remained pending, and customer service suggested using a different payment method, which he believed would further delay the payout. The issue was resolved when the player eventually received the money after a period of waiting. The Complaints Team advised patience and confirmed the resolution of the complaint.

The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player experienced an initial failure in withdrawing his winnings, but after reapplying, the issue was resolved smoothly. Technical support cited technical problems as the cause. The player ultimately received his money, and the complaint was marked as resolved.

The player from Poland was unable to withdraw 200 euros due to a delay in correcting the birthdate in the account information, which was part of the verification procedure. This issue persisted for more than two weeks. After she provided the correct birthdate and confirmed the rest of her personal information, the verification process was completed successfully. The withdrawal was then processed within the stated timeframe of up to 5 business days. The issue was resolved, and the complaint was marked as closed.

The player from Germany had experienced delays in his €5,000 withdrawal from SpinCity Casino, despite his account having been verified. The casino had cited manual transaction reviews as the cause of the delay. The player had used Litecoin as a withdrawal method and had previously withdrawn money from the casino several times without any issues. The player's withdrawal was subsequently cancelled due to technical difficulties with his bank and he had had to re-verify his account and request a new withdrawal. The casino had reported that the withdrawal was successful and an additional transaction of €5000 had also been completed. However, the player had reported that a payout of €4800 was still missing. The casino had confirmed that the transaction had been successful on their end. Eventually, the player had confirmed receipt of all his funds. We had marked the complaint as 'resolved'.

The player from Poland experienced a withdrawal delay. Despite having succeeded in two previous withdrawals, the latest had been processing for 16 days. This was significantly longer than the 48 hours specified in the casino's terms and conditions. The delay was due to an ongoing GDPR request for personal data modification, which could take up to 28 days. The complaint was rejected as the player failed to respond to verification requests and communication from the Complaints Team.

The player from Germany had been trying for three weeks to withdraw his winnings but continually faced document rejection. Despite initial acceptance via email, the documents were subsequently declined on the casino's website. After the player had uploaded his documents six times and provided proof of his residence in Germany, the casino finally completed the verification. However, the player's withdrawal request, which had been pending since March 1st, remained unprocessed. After we intervened and invited the casino's representatives to join the discussion, the player's withdrawal was successfully processed. The player had confirmed receipt of his winnings.

The player from Chile had been trying to verify his account for nearly four months, even resubmitting documents already provided after a casino site update. Despite his efforts, he was unable to get the account verified or withdraw his winnings and the casino was not responding to his queries. The player had managed to reduce his winnings to 900 thousand pesos and the casino had verified his AstroPay digital wallet document. However, the casino still did not payout his winnings. The player stopped responding to our messages and questions, as a result, we were unable to investigate further and had to reject the complaint.

The player from Poland had reported that her casino account had been blocked due to an alleged rule violation, despite her insistence that she hadn't broken any rules or owned multiple accounts. She stated that her attempts to resolve the issue were ignored. The casino had unblocked her account, admitted that an error had occurred, refunded her winnings, and initiated verification. The issue had thus been successfully resolved.

The player from North Rhine-Westphalia had encountered repeated system errors while playing 5 Lions Megaways, which had led to her losing her 60 Euro winnings. The casino's support team had taken three weeks to respond, only to dismiss her complaints and incorrectly claimed that she had won 0.06 Euro. We had requested the player to provide game history or any supporting evidence to validate her claim. However, the player had informed us that she was unable to provide the game history. Without any evidence, we couldn't proceed with the case, and thus, the complaint was rejected.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. The delay was due to the casino's verification process, which the player initially did not receive. After the player completed the required verification, the withdrawal issue was successfully resolved and she received her winnings. The Complaints Team marked the complaint as 'resolved'.

The player from Germany, who had been a long-time player at SpinCity, encountered delays with his payout that he had requested on January 19, 2024. Despite his attempts to resolve the issue by canceling and requesting a new payout via a different method, the payout had remained in processing for 8 days. After the player had received part of his payout, he decided to withdraw his complaint. We had rejected the complaint as per the player's request.

The player from Canada disputed SpinCity's bonus system. After depositing $25, she had received a 300% bonus, but was unable to access her original funds. She also discovered that she needed to spend $3000 to convert funds from bonus to real. The player claimed she was not given the option to withdraw her original deposit and that the terms were not readily available at sign-up. We had clarified that upon activating the bonus, she began playing with it immediately and should have contacted customer support for cancellation if she didn't want to use the bonus. We also pointed out where she could find the bonus terms and the wagering contributions of slot games. Despite extending the response time, the player did not provide further communication, leading us to reject the complaint.

The player from Austria is experiencing persistent delays in the verification process at the casino, which is also delaying the withdrawal process. Despite submitting the necessary documents three times, they have been waiting for their money for over a week. The complaint was resolved as the player got verified.

The player from Poland was facing withdrawal issues due to his account being blocked by the casino on the accusation of having a duplicate account, which he denied. He was uncertain of the violation as he had been playing, receiving bonuses and badge points, without problems for the previous six months. After reviewing the evidence provided by the casino, we found that multiple accounts had been created with similar details to take advantage of bonuses. This was a violation of the casino's terms and conditions, therefore the complaint was dismissed as unjustified. The player's initial account remained open for future play, while the duplicate account was permanently closed.

The player from Germany had a withdrawal of 1000 Euros pending for over a month at SpinCity, despite having submitted all required documents. The casino's support team consistently advised him to wait for the verification process, while he communicated daily for a resolution. We extended the timer for a response by 7 days, but the player did not respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Ontario, Canada, had initially faced difficulties withdrawing his winnings due to a prolonged and unclear verification process. After he submitted his documents, he had received no updates or explanations for the delay. However, his account was eventually verified and his withdrawal was pending at that time. The player confirmed that the issue had been resolved and the complaint could be closed. Our team had kept the complaint open until the player confirmed successful withdrawal.

The player from Canada had been trying to withdraw funds for two months, but every attempt to verify his account had been denied. The player had provided multiple documents for KYC verification, including a selfie with his driver's license and a front and back picture of the same. However, the online casino had consistently rejected these documents, stating that they were not clear enough. The player had also reported that his original bank card, which was linked to the casino account, had been stolen, and the new card had a different number. The casino had requested a selfie with the old card or an extract from it, which the player could not provide due to the theft. Despite several attempts to resolve the issue, the player had eventually lost his winnings and the complaint had been rejected.

The player from New Zealand had been trying to withdraw her winnings for two months. The Casino informed her that her bank was rejecting the deposit due to gambling restrictions, despite her having made two successful withdrawals previously. The Casino suggested changing her withdrawal method after multiple unsuccessful withdrawal attempts. We attempted to assist by asking for additional information and extending the response time. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Poland had his winnings of 149671.09PLN significantly reduced to 250PLN by the casino. The casino had cited their policy of the maximum withdrawal achieved from no-deposit free spins, but the player had argued that the main funds were won after they had deposited their own money and any correction should have left around 148000PLN still in the account. We had reached out to the casino to discuss the issue and they had insisted on their terms and conditions, which limited the maximum winnings from bonuses. The player had proposed a compromise of receiving 20% of their winnings, but we discovered that the player's balance had dropped by more than 250 PLN after wagering, suggesting that they would have lost the winnings if the max win cap had been correctly applied. Consequently, we found the casino's offer of compensating the player's last deposit and providing a new bonus to have been acceptable. The player's complaint was rejected.

The player from New Zealand requested for withdrawal twice and went through verification process again after they did it four weeks earlier. The first withdrawal was approved and processed on the same day but the second one is still in processing mode with uncertain duration. The player is still waiting to receive their funds. We’ve rejected this complaint as per player’s explicit request.

The player from Quebec had had an issue with receiving his withdrawal that was supposedly processed via Gigadat 10 working days prior. He had not received any confirming details or tracking numbers, and Gigadat had claimed to not have received any withdrawal instructions. Eventually, the player had received his withdrawal and the casino had acknowledged a technical error on their part. The complaint had been marked as 'resolved' in our system.

The player from New Zealand initiated a withdrawal but hasn't received the necessary verification steps to complete the process from the casino. The player confirmed she received all her winnings successfully.

The player from Nova Scotia has sent numerous documents for verification but the casino refuses to verify the account and pay out winnings. The issues have been going on for 10 days without assistance from customer service. We contacted the casino to find out more information about the case, and before it replied to the complaint, the player informed us about her account finally verified and the winnings paid out. We closed the complaint as resolved.

The player from Canada has struggled to withdraw her winnings due to repeated verification requests and account status changes. Despite providing all asked documents and establishing an online wallet at the casino's suggestion, her account status has become unverified again. The player did not respond to our questions, so we had to reject the complaint.

The player from Manitoba has been asked for various types of ID verification for a withdrawal request made two weeks ago. Despite numerous emails and multiple submissions of required documents, the casino continuously requests additional ID. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Ontario won at SpinCity casino a month before submitting this complaint. Unfortunately, he has not received his winnings yet. After the player submitted all the documents necessary for verification, he received his winnings and the complaint could be closed.

The player from Austria has deposited money into casino account but the funds seem to be lost. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player struggles to withdraw his money due ongoing verification. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player ''syyplay'' complained about the casino closing his account after a big win. He said that he had made deposits and withdrawals before, but this time, following a big win, the casino accused him of rule's violation and closed his account. Given that the casino usually doesn't react to complaints, we don't know what was the outome of this case.

The player's withdrawal has been delayed for more than 1 month. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player's verification had been stuck for almost a month when the player decided to submit a complaint. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Russia played with a bonus and won. The casino confiscated her winnings, but then informed her, that they made a mistake and credited them back. However, there is no money in her casino account. The complaint was closed as unresolved as the casino was non-responsive.