ZetCasino Review

The player from Ontario had deposited a total of $150 into Zet Casino. The first $50 deposit had been successful, however, the subsequent $100 was not credited to their casino balance despite being debited from their bank account. The player had not received assistance despite attempts to resolve the issue through email and live chat. We had advised the player to contact their payment provider for an investigation which could have taken approximately one month. Despite extending the response time by 7 days, the player did not respond, leading us to reject the complaint due to a lack of further information.

The player confessed their gambling addiction to the casino and took steps to close the account after losses exceeding 12,000€, but did not receive any response from the casino for almost a month, leading them to lose an additional 1232€. The player demanded a refund for the losses incurred after the confession. Notably, the player's confession email was sent from a different address than the one registered with the casino. It was confirmed that the player's account closure was delayed, but the evidence reviewed showed that the last deposit to ZetCasino was on April 22, not April 24 as claimed by the player. Further deposits were made to a sister site, not ZetCasino. Therefore, no refunds were issued.

The player from Greece had reported that the casino arbitrarily cancelled her bets and returned her money, and her withdrawals were debited from her account. She had registered her account a week prior and hadn't been asked for any account verification. She had been involved in sports betting and casino games without a bonus. The Complaints Team was unable to proceed with the investigation due to the lack of response from the player to their follow-up questions. Hence, the complaint was rejected.

The player from Germany had encountered challenges with ZetCasino. Despite having been a regular player and having successfully withdrawn funds in the past, his account was frozen after he attempted to withdraw winnings of 1,300€. The casino had requested proof of ownership for a credit card that the player no longer possessed. Despite the player's attempts to provide other proofs and the team's efforts to mediate the situation, the issue remained unresolved. Frustrated, the player decided to play his balance down to zero and stopped pursuing the matter, leading us to reject the complaint.

The Italian player had requested several withdrawals totaling 2400€ and had not received any payment. The player had also requested account closure due to gambling addiction, but the casino denied it, stating it would lead to cancellation of all winnings. The player alleged that the delay in withdrawals had led to further losses. Despite our attempts to gather more information, the player did not respond to our inquiries. Therefore, we could not investigate the matter further and had to reject the complaint.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Greece had his casino account closed due to a self-exclusion query, which had been initiated without his consent. Despite his attempts to communicate and resolve the issue, the casino had not responded adequately. The player had sought to reopen the account and withdraw his pending funds of €2,000. However, the casino had claimed that the player had requested self-exclusion due to a potential gambling addiction and, as per their policy, his account had been closed and the funds were voided. Despite our team's efforts to mediate the situation, the player did not respond to our queries, thus we were unable to further investigate and had to reject the complaint.

The player from Spain was unable to access the Zet Casino site after their first visit, in which they had won 320 euros. They were concerned about the safety of their payment details due to the inability to access the site from different devices and browsers. The player had not made any previous withdrawals or completed the verification process. The casino had cancelled the player's withdrawal, stating they needed a different deposit method, which the player could not provide due to their inability to access the site. The casino claimed that the player had used all the funds in slots after the withdrawal was cancelled. We were unable to assist the player further as they confirmed they had played their funds. The complaint was subsequently rejected.

The player from Germany had experienced an unexpected account freeze while in the process of converting a 100% wager bonus, with 53% still needing to be converted. Despite having reached out to customer support, he had received no further communication. We had asked the player additional questions to better understand his situation and had extended the complaint response time by 7 days. Eventually, the player's issue had been successfully resolved, and we had marked the complaint as 'resolved' in our system.

The Greek player had encountered problems with the casino's withdrawal process. The player had deposited €60, won €200, and requested a withdrawal. However, after six days, the withdrawal was still in the process of being processed. The casino had informed the player that account verification was not necessary. The Complaints Team had extended the timer for the casino to process the payment and had adjusted the disputed amount to €200. Due to the player's lack of response to further inquiries, the complaint was eventually rejected, but it could be reopened in the future if the player decided to communicate again.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Greece had their account and live chat access unexpectedly frozen after making initial withdrawals. The accountwas previously legally verified and contains €21,000 that the player cannot access. The casino has provided us with comprehensive evidence of fraudulent activity, therefore, we have rejected the complaint.

The player from Ontario is experiencing an issue with Zetcasino — upon attempting to log in for a withdrawal of $2653, the player is automatically logged out. Player stopped responding to our question therefore the complaint was rejected.

The player from India deposited money into their Zetcasino account twice via UPI. Unfortunately, the casino account wasn't updated with the deposit. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested three withdrawals less than two weeks prior to submitting this complaint. None of them have been processed. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We contacted ZetCasino and its representative informed us that the player is requested to verify his account. The player stopped responding after that and we were forced to reject the complaint.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal almost 2 weeks ago prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Germany has bought Free Spins that were not credited. Now he's experiencing difficulties obtaing a refund. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Germany has requested a self-exclusion without stating the reason why. The account remained accessible. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Italy is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Italy has requested withdrawals two weeks ago. Unfortunately, they have been pending since. The player started to receive his withdrawals, however at one point he ceased to communicate with us, therefore we were forced to reject this complaint.

The player from Italy has been accused of opening multiple accounts, but she isn’t aware of it and she would like to prove her identity. The complaint was rejected as the casino sent us evidence of account duplicity.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Germany faced delays in withdrawing his winnings of €450 from Cashwin, despite assurances from support that his case would be prioritized. He had completed the KYC process, which involved submitting over 20 documents, but the withdrawal had not been processed within the promised 72 hours. The issue was eventually resolved.

The player from Italy encountered issues with account verification at the casino, as they repeatedly rejected her photo holding his ID along with a note. The issue was resolved after the player successfully verified his account by submitting multiple photos. He decided to close the account afterward and the player consider the case resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Portugal won €230 after betting with a €10 deposit and requested a withdrawal that was promised within 72 hours, but it remained unprocessed despite repeated inquiries. He also accused the casino of past fraudulent behavior regarding a voided balance. After a lengthy process and expressing his dissatisfaction, the player confirmed that he had finally received his winnings. The complaint was marked as resolved by the Complaints Team, who appreciated his cooperation.

The player from Austria had won €2400 but faced ongoing verification requests from the casino, having submitted the necessary documents multiple times. The player suspected that the casino was intentionally delaying payment. After several communications, the player's account was eventually verified, and a first withdrawal was successfully processed after significant back-and-forth. The player reported receiving the second payment after a four-day wait, and the issue was marked as resolved by the Complaints Team.