HomeComplaintsWinsParkSpin Casino - Player's withdrawal has been delayed.

WinsParkSpin Casino - Player's withdrawal has been delayed.

Amount: $15,000

WinsParkSpin Casino
Safety Index:Very low
Submitted: 02 Oct 2024 | Case closed : 21 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Kansas faced issues withdrawing funds, as the casino claimed the money transfer did not go through or was sent to the incorrect address. The player did not respond to multiple requests for additional information from the Complaints Team, which limited the ability to investigate the matter further. As a result, the complaint was rejected due to lack of communication. The player was informed that the complaint could be reopened at any time.

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1 month ago

Requested money be sent prior to withdrawal then proceeded to say it didn’t go through or it was the incorrect address

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1 month ago

Dear thedailygunslinger,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with WinsPark Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

  • Are you talking about a deposit or a withdrawal?
  • Where did you get that address from?


I will be waiting for your reply patiently.

Best regards,

Nick

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1 month ago

I bought the bitcoin and it prompted witch copy address from safari on cash app. That could be my error none the less however they have still not responded about my card deposit

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1 month ago

Has made contact again however still saying I need to make another deposit

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1 month ago

Dear Thedailygunslinger,

Have you made any deposits at the casino prior to this issue? If the casino is requesting a minimum deposit, this is typically required to verify your payment method, which is standard procedure in most online casinos.

If possible, please also forward any communication between you and the casino to nikolas.b@casino.guru for further review. I look forward to your response.

Kind regards,

Nick

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3 weeks ago

Dear thedailygunslinger,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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