Novibet Casino Review

7.4/10Safety Index Above average by Casino Guru

Doesn't accept players from Ohio

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Operator Comercial de Juegos de la Frontera, S.A. de C.V.

Established 2022

Estimated annual revenues

> $20,000,000

Licensing Authorities

Mexico (Unverifiable)

OverviewBonusesUser reviews39Safety Index explainedDiscussion28Payment methods22

Novibet Casino Review

Novibet Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Novibet Casino has an Above average Safety Index of 7.4, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Continue reading our Novibet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – Novibet Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Novibet Casino, we have looked closely into the Terms and Conditions of Novibet Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.

Considering our estimates and the factual data we have collected, Novibet Casino appears to be a very large online casino. This casino has a low value of denied payouts in player complaints with respect to its size. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

To our knowledge, Novibet Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

On the whole, also considering other contributing factors in our assessment, Novibet Casino has achieved a Safety Index of 7.4, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.

Note: Novibet Casino is linked to 2 other online casinos, based on the information we've collected. The Safety Index of Novibet Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Novibet Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Novibet Casino to be unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Novibet Casino player complaints

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 30 complaints about this casino in our database. Because of these complaints, we've given this casino 5,702 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Novibet Casino user reviews and feedback

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Based on the 39 user reviews of Novibet Casino in our database, it has a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Company information and licenses of Novibet Casino

Novibet Casino is in the ownership of and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Novibet Casino holds a gambling license in Mexico.

Withdrawal limits, win limits, and payment method options

Novibet Casino supports 20 payment methods. This includes: Skrill, Neteller, VISA, Mastercard, Maestro, PaySafe, AstroPay, Santander, Banco Azteca, PayCash, BBVA, Openpay, SPEI, Mercado Pago, OXXO, HSBC, Banorte, Afirme, Scotiabank, SafetyPay.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unlimited	MXN 6,000,000 per spin

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Novibet Casino are displayed in the table below.

Language	Website	Customer support	Live chat
English
Spanish			24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Novibet Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Novibet Casino as good.

Casino games and slots available at Novibet Casino

Novibet Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

The casino's game library includes titles from 142 providers. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, Scientific Games (SG Digital), Playson, Nextgen Gaming, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, Endorphina, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Realistic Games, Betgames, Bullshark Games, Inspired Gaming, NE Games, Jelly, PearFiction Studios, FBM Digital Systems., Fantasma Games, Boldplay, Old Skool Studios, Bluberi Gaming, Half Pixel Studios, S Gaming, Indigo Magic, Wizard games, Spadegaming, G Games, Powderkeg Studios, Twain Sport, Betixon, Aviatrix, Nailed it! Games, NetGaming, All For One Studios (ALL41), Galaxsys, Armadillo Studios, Northern Lights Gaming, Spinoro, Triple Edge Studios, Givme Games, Infinity Dragon Studios, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Slot Factory, MGA, Neon Valley Studios, OctoPlay, Crucible Gaming, Skywind Group, Caleta Gaming, King Show Games, High Limit Studio, Pulse 8 Studios, Esa Gaming, CT Interactive, Hammertime, Aurum Signature Studios, Gaming Realms, Light & Wonder, Golden Rock Studios, Spinberry, Stormcraft Studios, Circular Arrow, Coin Machine Gaming, AreaVegas, 7777 gaming, Ino Games, Smartsoft Gaming, Oros Gaming, Win Fast, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Skillzzgaming, GONG Gaming Technologies, Shuffle Master, BF Games, Fortune Factory Studios, Spribe, Gamomat, Expanse Studios, Arcadem, Spearhead Studios, NowNow Gaming, Foxium, Buck Stakes Entertainment, ODDSworks, Crazy Tooth Studio, Oryx Gaming, Gaming Corps, Leap Gaming, Switch Studios, Fun Fiesta, Ortiz, Blue Ring Studios, JVL, Plank Gaming, Kajot, Hölle games, Synot Games, Stakelogic, Flip Five Gaming, Fazi, SpinPlay Games, Neko Games, Retro Gaming, Gold Coin Studios, Zitro, Air Dice, Kalamba Games, Animak Gaming, Just For The Win, Storm Gaming, Snowborn Games, Hacksaw Gaming.

Novibet Casino bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from Novibet Casino, which is listed in the 'Bonuses' section of this review.

Note: For more information about this casino's offers, check out our separate page dedicated to Novibet Casino bonuses.

Bonuses

No Deposit Bonus:

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Deposit Bonus:

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Payment methods

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Games

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Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

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Casino screenshots

Positives

Phone customer support available
Huge selection of game providers
Live dealer games are available
Supports many payment methods

Negatives

Company focuses on sports betting rather than the casino

Interesting facts

Small casino only for residents of Mexico
The casino does not limit withdrawals, but there is a per-transaction limit

Author: Lala Montano Last updated: 05 Dec 2025 Anything incorrect or missing? Let me know

Novibet Casino bonuses

Browse all bonuses offered by Novibet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Novibet Casino

This is a place to share experience with Novibet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 39 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

gr4nt3

Bronze

Ireland

• 1 month ago

Can't be trusted, they will make everything to not pay out your money, I'm trying to withdraw 2000€ since month, verification is annoying. The have the most rude and arrogant support out of all casino I played. I don't recommend it to anyone, I feel harassed and lost all my hopes.

they will make everything to not pay out
the worst customer support ever
long verification process

raulrmz357

Bronze

Mexico

• 4 months ago

Novibet took advantage of my gambling addiction to enrich itself, even though I tried to reach an agreement with the casino and abided by its terms and conditions. However, the casino's behavior is absolutely unethical and disrespectful, acting as if my gambling addiction didn't exist and they didn't know what I was doing.

The reality is that gambling addiction is a real problem affecting millions of people. Research shows that 95% of people who request self-exclusion do so due to problem gambling, and this occurs after hitting rock bottom and as a suicide prevention measure. And yet, the casino convinced me to open my account despite knowing that gambling addiction is a real problem.

If you haven't played here, it's better not to register.

Slow and long verification
Verificación lenta y larga
Abusive terms and conditions
Términos y condiciones abusivos
Low RTP
Rtp bajo
You can't win
No se puede ganar
The bonds don't work
No funcionan los bonos

Rousee

Bronze

Mexico

• 6 months ago

It's the casino I've liked the most. The app is easy to use, I find games that are always up-to-date, and deposits and withdrawals after verification are super fast. I've never entered promotions that don't comply. What I've won has always been reflected in my account. I don't know why the rating is low. I've won prizes of 5,000, maybe not much for other players who have won more, but just as I won, I can withdraw them without any problem. I barely finished the withdrawal and in less than 5 minutes it was reflected in my bank account. I hope they change that rating.

Good, fast and efficient service from the agents.
Buena, rápida y eficiente atención de los agentes.
They fulfill the rewards
Cumplen con las recompensas
Wide variety of games
Gran variedad de juegos
New games are added every day.
Todos los días se agregan juegos nuevos.
They update the promotions almost frequently.
Actualizan las promociones casi seguido
Super fast withdrawals
Retiros súper rápidos

djane

Bronze

Malta

• 7 months ago

At first it was good, until I won 4k. Still struggling with withrawing that money. Couple of transactions approved to my Credit card. Credit card has been verified already.
Suspicious casino with a lot of money.
Thinking they are untouchable

Slow withdrawals
Unprofessional cs
GDPR not available

nikosvas1995

Silver

Greece

• 9 months ago

a very very legit casino with good customer support and fast withdraws

plenty of games
nice theme
quick verification
fast withdraws

none

gkania

Bronze

Greece

• 11 months ago

Everything good, totally recommended, one of the best online casinos and bookmakers

Fast withdrawls
very good customer support
good bonuses
good betting odds
good variety in slots

Splitter

Silver

Greece

• 11 months ago

The worst thing about casinos is that you feel like you're being ripped off. The game play is very strange. The RTP games are below zero. I had blocked them for a year thinking they would have changed a bit, but it couldn't be worse.

Hec7ore7o

Platinum

Mexico

• 1 year ago

It is a quite nice and clean site to play, it has many games and its RTP is fair, you have a lot of fun and you get profits at the time which you withdraw without any problem.

Instant deposits and withdrawals
Depósitos y retiros instantáneos
Great variety of games
Gran variedad de juegos
Clean interface
Interfaz limpia

Very few bonuses
Muy pocos bonos

controller8

Silver

Brazil

• 1 year ago

It's not a simple KYC process, but they pay you at the end of the process and games are quite good.

GiovanniMarino

Bronze

Italy

• 1 year ago

It's an okay casino. Good selection of slots and live games. Nice no deposit bonuses. Very difficult withdrawals.

No deposit bonuses
Good selection of slots and live games

Very difficult verification before withdrawals

poivon

Gold

Brazil

• 1 year ago

Casino offers offers that work one week and hurt you other weeks

Sports Cashback
Cashback eesportivo
Low deposit
Depósito baixo
Low minimum withdrawal
Saque mínimo baixo

Casino offers don't always work
Ofertas de cassino não funcionam sempre
Terrible support
Suporte péssimo
No live chat support
Não tem suporte chat ao vivo
Low RTP
RTP baixo

giannis400

Platinum

Greece

• 1 year ago

He kicked me out of a bonus in a playtech game, bet €0.80, I entered the game and it didn't continue from the bonus, out of my nerves I played an extra 3 spins, I told them to look at it, they told me to open the game from 2 different servers, bonus lost and customer service didn't bother with me. Customer service wants to get rid of you. Money was being taken from my account while I was playing, this happened 3 times with amounts of €16, €13, €25, I told them and they said they would look into it, they are still looking into it. The most obscene casino that exists, which is Greek

how much is missing from your account without any explanation
They dump you in the middle of bonuses and you don't continue in the bonus afterwards, you lose your winnings.

nat.fort.88

Silver

Greece

• 1 year ago

After I wagered the deposit and the bonus, after a few days and after I had an amount three times the bonus and the deposit, the "company" in question removed from my account about €450 and returned a small amount to me, without reason or reason .Far from the masters of Novibet....

Monster1012

Platinum

Mexico

• 1 year ago

I won 1000 pesos in an They send an email saying that everything has already been verified and then not to send them everything again. They are poorly paid for not saying bad words.

Nothing
Nada

Bad pay
Mala pagas
Deceptive Onos
Onos engañosos
They ask to verify documents many times
Piden verificar documentos muchas veces
Bad customer service
Mal servicio al cliente
Scammers
Estafadores
Roulette never gives you what it promises
La ruleta nunca te dalo que promete
5000 draw every Monday there is never a list of winners
Sorteo de5000 todos los lunes nunca hay lista de ganadores
Very difficult to access live chat
Muy difícil el acceso al chat en vivo
They don't pay when you win
No pagan cuando ganas
And they keep your money
Y se quedan con tu dinero

mikkosiikila

Silver

Finland

• 1 year ago

They don't pay withdrawals, they demand the same documents again even though the account is verified.

Games
Pelit

Checkout
Kotiutus
Customer service
Asiakaspalvelu
Account verification
Tilin varmennus

ibordaf

Silver

Chile

• 1 year ago

One of my favorite casinos, it has a good variety of promos. I play more casino, the offers for Chile are sometimes quite decent and several times one or another little gift comes out when spinning the daily wheel.

Daily promotions
Promociones diarias
Quick withdrawals
Retiros rapidos
Spins without rollover
Giros sin rollover

Casino bonuses with conversion limit
Bonos de casino con limite de conversion

Grifa

Silver

Mexico

• 1 year ago

I personally like it ❤️novibet a lot because it has a lot of variety of games and activities every day like every day they give you a chance to win in bingo or in the gift wheel🎁😊 on your birthday they give you a casino bonus🎁 and a sports bonus🎁 for it to be your day🥳 and without having to deposit they send it to you in an email but just what it is and if they are very strict with the documentation

ermalisufaj19

Bronze

Greece

• 1 year ago

for me the best casino safe good customer support and quick withdraws never ever had a problem

everything

robertosouza

Bronze

Brazil

• 1 year ago

DELAY WITHDRAWAL
CONFIRM DOCUMENTS
AUTOMATIC ACCOUNT BLOCKING
CREATE ONE GAME BET

IT TAKES A TIME TO WITHDRAWALCONFIRM DOCUMENTSAUTOMATIC ACCOUNT BLOCK CREATE A BET ONLY ONE GAME
DEMORA SAQUECONFIRMAR DOCUMENTOSBLOQUEIO AUTOMÁTICO DE CONTASCRIAR APOSTA APENAS DE UM JOGO

Tunember

Silver

Chile

• 1 year ago

Fraudulent casino, terrible customer service, the chat people are ordinary... terrible verification, terrible system, problems with the bonuses, problems with the free spins... they scammed me out of 40 thousand, having my account verified, I have been a customer for a long time, I even had problems with the affiliate program... I never had a problem withdrawing until they started with their traps just like they did in Brazil I didn't believe them but until it happened here in Chile... and the worst thing is that no one does anything they work the same

None
Ninguno

fraudulent casino
Casino fraudulento
They do not pay withdrawals when verified
No pagan los retiros estando verificado
Ordinary chat
Chat ordinario
Bad customer service
Mala atención al cliente
Bad bond load
Carga de bonos malas
Lousy freespin loading, they never load for the value they should be
Carga de freespin pésima nunca cargan por el valor que tiene que ser

ytdmh6dtz8

Silver

Austria

• 2 years ago

The casino is one of the best in Greece - The withdraws are instant(at least with Skrill they are) bit selection in sports betting and customer support always helpful

LaStrega

Platinum

Italy

• 2 years ago

Misleading promos, bonuses never credited, no confirmation emails from them

Lazy and rude customer service
Servizio clienti sfaticato e maleducato

Jose1337

Bronze

Chile

• 2 years ago

Bad betting house, in Chile there are many complaints about non-payment of prizes, there is enough evidence that they close the accounts when people win a prize

they close the accounts if you win any prize
cierran las cuentas si gana algún premio
lousy chat
pésimo chat
slow payments
lentitud de pagos

duanyuri

Bronze

Brazil

• 2 years ago

House with great chances of growing, better attendants, but very bureaucratic.

DAILY BONUS IN ROULETTE
BONUS DIARIOS NA ROLETA
NOVIBOLATION CAN WIN 10 THOUSAND
NOVIBOLAO PODENDO GANHAR 10 MIL
FREE SPINS MINIMUM DEPOSIT OF 20 BRL
RODADAS GRATIS DEPÓSITO MÍNIMO DE 20 REAIS
FAST SAC
SAC RAPIDO
MINIMUM WITHDRAWAL 50 REAIS
SAQUE MINIMO 50 REAIS
EASY AND VERY FAST LAYOUT
LAYOUT FACIL E MUTIO RAPIDO

DELAY WITHDRAWAL
DEMORA SAQUE
CONFIRM DOCUMENTS
CONFIRMAR DOCUMENTOS
AUTOMATIC ACCOUNT BLOCKING
BLOQUEIO AUTOMÁTICO DE CONTAS
CREATE BET ON ONE GAME ONLY
CRIAR APOSTA APENAS DE UM JOGO

nachoucc1

Bronze

Chile

• 2 years ago

Fraudulent casino.
I have been making a withdrawal for 3 months which they never paid, they made me verify myself, deliver another account, withdraw in small amounts. What's more, the chat executives tell you that everything is ok and now you can withdraw every day and they cancel you again, they laugh at people in their faces and don't respond, they just cancel you daily and tell you there's a technical problem . Don't play on this page it's a farce.

casino fraud
fraude de casino

tureigh13

Silver

Mexico

• 2 years ago

I hate the casinos that don't allow you to withdraw your winnings with the excuse of taking care of one's money, they are pure blowjobs so that you get angry and play it and the casino wins, this casino deposited because they verified me beforehand I did not deposit any casino without be verified before, because I want my money as it should be and these handy scourges use the weakness of one who likes to spend, putting up stupid barriers to take advantage and they lie, I asked them before depositing, it is never with the workers, that is the protocol they follow what is wrong, so novibet my profits, put it a lot for the cacafuerte,

After losing 800 they gave me 150 I don't know why I know how to lose and when I win I don't like being asked or decided or taken away from my money
despues de perder 800me dieron 150 no se por que se perder y cuando gano no me gusta que me ipidan o decidan o tegan ompriven de mi dinero

with the bonus of 150 dcidi, withdraw 100 and play the rest that I won but they told me that they were busy verifying what was already verified, they are asshole thieves, the net as it is
con el bono de 150 dcidi retirar 100 y jugar el resto ke gane pero me dijeron ke ocupavan verificar lo ke ya estaba verificado son unos rateros culeros la neta como es

Dwayne8365

Bronze

Ireland

• 3 years ago

One of the best gambling sites I have used!!! The best thing about this site is how polished and slick the site is. It's really fast to skip from game to game with ease. Great selection of games both live and slots. Also a very good sports betting section. Plenty of free spins and bets with the giftwheel which is a fantastic inclusion. Verification and withdrawals were easy and very fast.Only negative I could give would be no play and go games which I enjoy. Still a great site that I will continue to use.

Fast and easy verification and withdrawal.
Easy to use and polished site
Plenty of free spins and bonuses
Great selection of games

No play and go

Safety Index of Novibet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Novibet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.4/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
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Continued gameplay after incorrectly evaluated bets renders the bets undisputable
T&C copied from the casino's website (in Spanish):
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
Read less
Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in Spanish):
Read less
Read more
Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
Read less
Read more
Playing games with high jackpots exclusively is against the rules
T&C copied from the casino's website (in Spanish):
Read less
Read more
Claiming one too many bonuses may be seen as a T&C violation
T&C copied from the casino's website (in Spanish):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Low win limit: Mex$6,000,000 / spin or game round

Complaints about Novibet Casino and related casinos

(87)

87All1Opened30Unresolved9Resolved47Rejected

Complaints directly about Novibet Casino

Current status Waiting for player to reply 2d 10h 37m 33s

Player's winnings are delayed for processing.

The player from Mexico is facing issues as his winnings remain pending and are not being processed for deposit. He expresses frustration over delays with the casino and raises concerns about their practices.

Read moreRead less

Opened Submitted: 24 Nov 2025

Our verdict Player stopped responding

Player's withdrawal has been delayed.

The player from Chile had been trying to withdraw funds from his verified Novibet account for almost two months, but his requests were denied due to issues with the document verifying his phone number. Despite having provided several original documents, he received inconsistent responses from support and was not given a clear explanation or estimated timeframe for resolution. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player, resulting in the complaint being closed. The player retained the option to reopen the complaint in the future.

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Closed Submitted: 03 Nov 2025

Disputed amount: $570,000 CLP

Our verdict Other

Player's account is closed but still receives emails.

The player from Ireland had closed their account and removed their email but continued to receive emails from the casino. They found that the unsubscribe button did not work. The issue was resolved by the Complaints Team closing the complaint in accordance with the player’s request to close their account, while acknowledging their inability to provide further assistance in this case.

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Closed Submitted: 29 Oct 2025

Disputed amount: €1,000

Our verdict No reaction

Player's withdrawal is delayed due to document requests.

The player from Ireland faced difficulties withdrawing winnings due to his virtual card being inactive. Despite providing all requested documents for verification, the casino kept asking for a document that was not issued by the bank and was repeating initial requests, causing him to feel harassed. The Complaints Team reached out to the casino for a response, but after an extended period without communication from the casino, the complaint was closed as 'unresolved.' The player was advised to contact the Malta Gaming Authority for further assistance.

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Unresolved Submitted: 13 Oct 2025

Disputed amount: €1,971

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from Chile had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was related to repeated rejections of her withdrawal requests due to alleged problems with the casino's payment provider, despite her account being verified and active. Communication with the casino had been insufficient, leading to frustration. The complaint was currently closed due to a lack of response from the player, but she could reopen it in the future if she chose to resume communication.

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Closed Submitted: 06 Oct 2025

Disputed amount: $593,000 CLP

Our verdict No reaction policy

Player’s free spins were not notified.

The player from Finland had participated in a promotion where he was supposed to receive 100 free spins after wagering €100, but he was credited the spins early without notification. As he did not notice them, he could not use the spins and requested a refund, which was denied. The Complaints Team attempted to resolve the issue by reaching out to the casino for comments but received no response despite repeated attempts. Consequently, the complaint was marked as "unresolved," and the player was advised to contact the Maltese Alternative dispute resolution entity for further assistance.

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Unresolved Submitted: 20 Sep 2025

Disputed amount: €20

Our verdict Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Chile had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team acknowledged the issue and explained that delays might occur due to KYC verification or high withdrawal volumes. However, after the recommended timeframe had passed without a response from the player, the complaint was closed due to the lack of communication. The player was informed that the complaint could be reopened in the future if they chose to resume contact.

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Closed Submitted: 09 Sep 2025

Disputed amount: $22,442 CLP

Our verdict Player stopped responding

Player's withdrawal has been delayed.

The player from Finland had a fully verified account but faced obstacles in withdrawing his winnings despite approving a new bank account and submitting the necessary documentation. He received constant excuses regarding issues with his card, which he disputed. The Complaints Team attempted to assist by reaching out for additional information, but due to a lack of response from the player, the investigation could not proceed, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 03 Aug 2025

Disputed amount: €210

Our verdict No reaction

Player seeks refund after account self-exclusion ignored.

The player from Mexico reported ethical issues with the casino, stating that despite having requested self-exclusion due to gambling problems, the casino continued to contact him to encourage him to reopen his account. He deposited around 50,000 pesos during that time and sought a refund of at least 25,000 pesos, highlighting the casino's lack of respect for his situation. The Complaints Team attempted to mediate but ultimately marked the complaint as "unresolved" due to the casino's lack of cooperation. The player was advised to contact the relevant regulatory authority to escalate the matter.

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Unresolved Submitted: 26 Jun 2025

Disputed amount: Mex$25,000

Our verdict Player stopped responding

Player's withdrawal requests are being rejected.

The player from Finland faced repeated rejections of his withdrawal requests despite having previously used Apple Pay for both deposits and withdrawals. The casino required him to withdraw through Trustly, which was not feasible for him due to the absence of a Revolut bank account. He had not received a meaningful response from the casino for several days. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

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Closed Submitted: 25 Jun 2025

Disputed amount: €140

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