Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Lala has been working in the administrative industry for over 10 years. She is very comfortable handling tasks related to admin, data, and website management. Her job at Casino Guru might as well have been destined for her. Prior to this, Lala worked as a licensed poker dealer and now is a Casino An...
This review examines Novibet Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Novibet Casino has an Above average Safety Index of 7.1, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Continue reading our Novibet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index – Novibet Casino fairness and safety
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Novibet Casino, we have looked closely into the Terms and Conditions of Novibet Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
Considering our estimates and the factual data we have collected, Novibet Casino appears to be a very large online casino. This casino has a low value of denied payouts in player complaints with respect to its size. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
To our knowledge, Novibet Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
On the whole, also considering other contributing factors in our assessment, Novibet Casino has achieved a Safety Index of 7.1, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Note: Novibet Casino is linked to 2 other online casinos, based on the information we've collected. The Safety Index of Novibet Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of Novibet Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Novibet Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Novibet Casino player complaints
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 30 complaints about this casino in our database. Because of these complaints, we've given this casino 5,185 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Novibet Casino user reviews and feedback
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Based on the 29 user reviews of Novibet Casino in our database, it has a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Company information and licenses of Novibet Casino
Novibet Casino has estimated annual revenues higher than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Novibet Casino holds a gambling license in Mexico.
Withdrawal limits, win limits, and payment method options
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unspecified or no withdrawal limit
MXN 6,000,000 per spin
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Novibet Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Novibet Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Novibet Casino has an average customer support.
Casino games and slots available at Novibet Casino
Novibet Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 123 providers. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, Scientific Games (SG Digital), Playson, Nextgen Gaming, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, Endorphina, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Realistic Games, Relax Gaming, Betgames, Inspired Gaming, Jelly, FBM Digital Systems., Boldplay, Fantasma Games, Bluberi Gaming, Platipus, S Gaming, Indigo Magic, Wizard games, Trusty Gaming, Spinmatic, Boomerang Studios, Spadegaming, Powderkeg Studios, G Games, Betixon, Aviatrix, Elbet, NetGaming, Armadillo Studios, The Ear Casino, Revolver Gaming, Religa, Bragg Gaming, Mascot Gaming, Spinoro, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Real Dealer Studios, Atomic Slot Lab, Slot Factory, NazionaleElettronica, MGA, Octoplay, Skywind Group, King Show Games, Caleta Gaming, Highlight Games, Esa Gaming, Kitsune Studios, LiveG24, Fat Panda, CT Interactive, Games Global, Gaming Realms, Light & Wonder, Spinberry, 4ThePlayer, Playnetic, 7777 gaming, Smartsoft Gaming, Origins (playtech), Gamanza Games, Swintt, Backseat Gaming, Shuffle Master, BF Games, Ace Roll, Spribe, Gamomat, Everi, Expanse Studios, Arcadem, Spearhead Studios, NowNow Gaming, Zeus Play, Gaming Corps, Leap Gaming, Ortiz, Fun Fiesta, JVL, Kajot, Synot Games, Hölle games, Stakelogic, Fazi, Retro Gaming, Zitro, Air Dice, Kalamba Games, Animak Gaming, Playzia, Storm Gaming, Triple Cherry, Hacksaw Gaming, EURASIAN (EA) Gaming, Ruby Play.
Bonuses and codes offered by Novibet Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
Currently, our database has the following bonus from Novibet Casino:
100% up to Mex$10,000 and 500 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Operator
Comercial de Juegos de la Frontera, S.A. de C.V.
Browse all bonuses offered by Novibet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of Novibet Casino
This is a place to share experience with Novibet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
After registering, I immediately proceeded to verify my account since I've been gambling for 10 years and I know how casinos operate to avoid paying out. Everything was in order, I met the bonus requirements, and the money was converted to withdrawable funds. When I tried to withdraw 2000 pesos—a small amount to avoid drawing attention—they sent me a support email saying they needed a bank statement in PDF format. I provided it without any problem, but according to them, the statement wasn't in PDF format. So I checked and sent it again. To make a long story short, after about 50 emails saying my PDF (just a copy-paste) wasn't in that format, it dawned on me that this casino didn't want to pay me. Unfortunately, I later looked for reviews on social media and realized it's a tactic they use to make you desperate and offend them so they can close your account and not pay you.
About a month later, I started receiving extortion calls on my cell phone. Curiously, they knew all my information and the amounts they deposited into my account, which led me to believe they used my bank statements to try to extort me. So be careful.
Despues de mi registro procedo inmediatamente a verificar mi cuenta ya que tengo 10 años apostando y se como se la gastan los casinos para no pagar, asi que ya todo en regla cumplo con los requisitos del bono y se pasa a dinero retirable, cuando procedo a retirar 2000 pesos una cantidad baja para no llamar la atencion me mandan un correo de soporte ya que ocupaban un estado de cuenta bancario en formato PDF, lo cual hice sin ningun problema pero segun ellos ese estado de cuenta no estaba en formato PDF, asi que verifique y se los volvia a enviar, total para no hacerla tan larga despues de como 50 correos diciendo que no estaba en ese formato mi PDF (solo copy paste) me cayo el 20 que este casino no me queria pagar, malamente despues busque reseñas en redes sociales y me di cuenta que es una tactica que usan para que te desesperes y los ofendas para cerrarte tu cuenta y no pagarte.
Posteriormente un mes aproximadamente empece a recibir llamadas de extorsion a mi celular, curiosamente sabian todos mis datos y cantidades que me depositaban, lo que me llevo a pensar que usaron esos estados de cuenta bancarios mios para intentar extorsionarme, asi que cuidado.
Can't be trusted, they will make everything to not pay out your money, I'm trying to withdraw 2000€ since month, verification is annoying. The have the most rude and arrogant support out of all casino I played. I don't recommend it to anyone, I feel harassed and lost all my hopes.
Novibet took advantage of my gambling addiction to enrich itself, even though I tried to reach an agreement with the casino and abided by its terms and conditions. However, the casino's behavior is absolutely unethical and disrespectful, acting as if my gambling addiction didn't exist and they didn't know what I was doing.
The reality is that gambling addiction is a real problem affecting millions of people. Research shows that 95% of people who request self-exclusion do so due to problem gambling, and this occurs after hitting rock bottom and as a suicide prevention measure. And yet, the casino convinced me to open my account despite knowing that gambling addiction is a real problem.
If you haven't played here, it's better not to register.
Novibet se aprovechó de mi adicción al juego para enriquecerse, a pesar de que intenté llegar a un acuerdo con el casino y cumplí con sus términos y condiciones. Sin embargo, el comportamiento del casino es absolutamente poco ético e irrespetuoso, ya que actúa como si la adicción al juego no existiera y no supiera lo que estaba haciendo.
La realidad es que la adicción al juego es un problema real que afecta a millones de personas. Investigaciones demuestran que el 95% de las personas que solicitan autoexclusión es debido a problemas con el juego, y esto ocurre después de tocar fondo y como medida para prevenir el suicidio. Y, sin embargo, el casino me convenció de abrir mi cuenta a pesar de saber que la adicción al juego es un problema real.
Si no haz jugado aquí es mejor que ni te registres.
It's the casino I've liked the most. The app is easy to use, I find games that are always up-to-date, and deposits and withdrawals after verification are super fast. I've never entered promotions that don't comply. What I've won has always been reflected in my account. I don't know why the rating is low. I've won prizes of 5,000, maybe not much for other players who have won more, but just as I won, I can withdraw them without any problem. I barely finished the withdrawal and in less than 5 minutes it was reflected in my bank account. I hope they change that rating.
Es el casino que más me ah gustado, la app es fácil de usar, encuentro juegos siempre actualizados los depósitos y retiros después de la verificación son súper rápidos. Nunca eh ingresado a promociones que no cumplan. Siempre lo que eh ganado se me ah reflejado en mi cuenta no se porque la calificación es baja, eh ganado premios de 5,000 talvez no mucho para otros jugadores que han ganado más pero así como los ganó, los puedo retirar sin ningún problema. Apenas termino el retiro y en menos de 5 minutos esta reflejado en mi cuenta bancaria. Ojalá modifiquen esa calificación .
Good, fast and efficient service from the agents.
Buena, rápida y eficiente atención de los agentes.
At first it was good, until I won 4k. Still struggling with withrawing that money. Couple of transactions approved to my Credit card. Credit card has been verified already. Suspicious casino with a lot of money. Thinking they are untouchable
The worst thing about casinos is that you feel like you're being ripped off. The game play is very strange. The RTP games are below zero. I had blocked them for a year thinking they would have changed a bit, but it couldn't be worse.
Ότι χειρότερο υπάρχει σε καζίνο νιώθεις ότι σε κλέβουν πολύ περίεργο game play τα παιχνίδια rtp υπό του μηδενός,τους είχα κάνει φραγή για ένα χρόνο νομίζοντας ότι θα έχουν αλλάξει λίγο αλλά χειρότερα δεν γίνεται
It is a quite nice and clean site to play, it has many games and its RTP is fair, you have a lot of fun and you get profits at the time which you withdraw without any problem.
Es un sitio bastante agradable y limpio para jugar, tiene muchos juegos y su RTP es justo, te entretienes mucho y obtienes ganancias en su momento las cuales retiras sin problema alguno.
He kicked me out of a bonus in a playtech game, bet €0.80, I entered the game and it didn't continue from the bonus, out of my nerves I played an extra 3 spins, I told them to look at it, they told me to open the game from 2 different servers, bonus lost and customer service didn't bother with me. Customer service wants to get rid of you. Money was being taken from my account while I was playing, this happened 3 times with amounts of €16, €13, €25, I told them and they said they would look into it, they are still looking into it. The most obscene casino that exists, which is Greek
how much is missing from your account without any explanation
They dump you in the middle of bonuses and you don't continue in the bonus afterwards, you lose your winnings.
After I wagered the deposit and the bonus, after a few days and after I had an amount three times the bonus and the deposit, the "company" in question removed from my account about €450 and returned a small amount to me, without reason or reason .Far from the masters of Novibet....
Αφού στοιχηματισα την κατάθεση και το μπόνους ,μετά από λίγες ημέρες και αφού είχα ένα ποσό τριπλάσιο από το μπόνους και την κατάθεση ,η εν λόγω "εταιρεία" αφαίρεσε από τον λογαριασμό μου 450€ περίπου και μου επέστρεψε ένα μικρό ποσό ,χωρίς λόγο και αιτία.Μακρια από τους κυρίους της Novibet....
I won 1000 pesos in an They send an email saying that everything has already been verified and then not to send them everything again. They are poorly paid for not saying bad words.
Gane 1000 pesos en un juego xfly con 20 giros que gane y no me los quisieron depositar que por qué querían verificar mi cuenta de una tarjeta que deposite 100 pesos siendo que mi cuenta ya estaba verificada total que les envío todo lo que me pidieron y me mandan un correo diciendo que ya está verificado todo y luego que no que les vuelva a mandar todo son unos mala pagas por no decir malas palabras
Nothing
Nada
Bad pay
Mala pagas
Deceptive Onos
Onos engañosos
They ask to verify documents many times
Piden verificar documentos muchas veces
Bad customer service
Mal servicio al cliente
Scammers
Estafadores
Roulette never gives you what it promises
La ruleta nunca te dalo que promete
5000 draw every Monday there is never a list of winners
Sorteo de5000 todos los lunes nunca hay lista de ganadores
One of my favorite casinos, it has a good variety of promos. I play more casino, the offers for Chile are sometimes quite decent and several times one or another little gift comes out when spinning the daily wheel.
Uno de mis casinos favoritos, tiene buena variedad de promos. Yo juego mas casino, las ofertas que hay para chile aveces son bastante decentes y varias veces sale uno que otro regalito al girar la ruelta diaria.
I personally like it ❤️novibet a lot because it has a lot of variety of games and activities every day like every day they give you a chance to win in bingo or in the gift wheel🎁😊 on your birthday they give you a casino bonus🎁 and a sports bonus🎁 for it to be your day🥳 and without having to deposit they send it to you in an email but just what it is and if they are very strict with the documentation
A mí en lo personal me agrada ❤️mucho novibet xq tiene mucha variedad de juegos y actividades todos los dias como cada día te dan una oportunidad de ganar en bingo o en la rueda de regalos🎁😊 en tu cumpleaños te dan un bono de casino🎁 y un bono deportivo🎁 x ser tu día🥳 y sin tener que depositar te lo envían en un correo pero nomás lo que es y si son muy estrictos con la documentación
Fraudulent casino, terrible customer service, the chat people are ordinary... terrible verification, terrible system, problems with the bonuses, problems with the free spins... they scammed me out of 40 thousand, having my account verified, I have been a customer for a long time, I even had problems with the affiliate program... I never had a problem withdrawing until they started with their traps just like they did in Brazil I didn't believe them but until it happened here in Chile... and the worst thing is that no one does anything they work the same
Casino fraudulento pésima atención al cliente son unos ordinarios las personas del chat..verificación pésima sistema pésimo problemas con los bonos problemas con los giros gratis ....me estafaron con 40 mil teniendo todas mis cuentas verificadas soy cliente desde hace tiempo incluso tuve problemas con el programa de afiliados....nunca tuve problema de retirar hasta que empezaron con sus trampas tal cual lo hicieron en brazil no les creía pero hasta que paso acá en chile ..y lo peor que nadie hace nada funcionan igual
None
Ninguno
fraudulent casino
Casino fraudulento
They do not pay withdrawals when verified
No pagan los retiros estando verificado
Ordinary chat
Chat ordinario
Bad customer service
Mala atención al cliente
Bad bond load
Carga de bonos malas
Lousy freespin loading, they never load for the value they should be
Carga de freespin pésima nunca cargan por el valor que tiene que ser
The casino is one of the best in Greece - The withdraws are instant(at least with Skrill they are) bit selection in sports betting and customer support always helpful
Bad betting house, in Chile there are many complaints about non-payment of prizes, there is enough evidence that they close the accounts when people win a prize
Pésima casa de apuesta, en chile tiene muchas quejas por no pago de premios, hay suficiente evidencia de que cierran las cuentas cuando la gente gana algún premio
Fraudulent casino. I have been making a withdrawal for 3 months which they never paid, they made me verify myself, deliver another account, withdraw in small amounts. What's more, the chat executives tell you that everything is ok and now you can withdraw every day and they cancel you again, they laugh at people in their faces and don't respond, they just cancel you daily and tell you there's a technical problem . Don't play on this page it's a farce.
Casino fraudulento. Llevo 3 meses haciendo un retiro el cual nunca pagaron, me hicieron verificarme, entregar otra cuenta, retirar en montos pequeños. Para más aún los ejecutivos del chat decirte que esta todo ok que ahora si puedes retirar todos los días y te vuelven a cancelar, se rien de las personas en su cara y no responden, solo te cancelan diaramente y te dicen que hay un problema técnico. No jueguen en esta página es una farsa.
I hate the casinos that don't allow you to withdraw your winnings with the excuse of taking care of one's money, they are pure blowjobs so that you get angry and play it and the casino wins, this casino deposited because they verified me beforehand I did not deposit any casino without be verified before, because I want my money as it should be and these handy scourges use the weakness of one who likes to spend, putting up stupid barriers to take advantage and they lie, I asked them before depositing, it is never with the workers, that is the protocol they follow what is wrong, so novibet my profits, put it a lot for the cacafuerte,
me cagan los casinos ke no te permiten retirar las ganacias con excusa de cuidar el dinero de uno son puraqs mamadas para ke te enfades y lo juegues y gane el casino , este casino deposite por ke me verificaron de ante mano yo no depositomen ningun casino sin estar antes verificado , por ke kiero mi dinero asi como debe de ser y estos manosos lacras usan ladebilidad de uno ke le gusta aostar poniendo barreras estupidas para sacar provecho y mienten yo les pregunte antes de depositar , nunca es con lpos trabajadores esel protocolo ke llevan lo ke esta mal , asi ke novibet misganacias metaselo mucho por la cacafuerte ,
After losing 800 they gave me 150 I don't know why I know how to lose and when I win I don't like being asked or decided or taken away from my money
despues de perder 800me dieron 150 no se por que se perder y cuando gano no me gusta que me ipidan o decidan o tegan ompriven de mi dinero
with the bonus of 150 dcidi, withdraw 100 and play the rest that I won but they told me that they were busy verifying what was already verified, they are asshole thieves, the net as it is
con el bono de 150 dcidi retirar 100 y jugar el resto ke gane pero me dijeron ke ocupavan verificar lo ke ya estaba verificado son unos rateros culeros la neta como es
One of the best gambling sites I have used!!! The best thing about this site is how polished and slick the site is. It's really fast to skip from game to game with ease. Great selection of games both live and slots. Also a very good sports betting section. Plenty of free spins and bets with the giftwheel which is a fantastic inclusion. Verification and withdrawals were easy and very fast.Only negative I could give would be no play and go games which I enjoy. Still a great site that I will continue to use.
Fast and easy verification and withdrawal.
Easy to use and polished site
Plenty of free spins and bonuses
Great selection of games
No play and go
Safety Index explained
Safety Index of Novibet Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Novibet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.1/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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