The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. After communication with the casino, the player arranged another payout via bank account, which was successfully processed. The issue had been resolved, and the player confirmed receipt of the funds. The complaint was marked as 'resolved' in the system.
Vulkan Vegas Casino - Player claims that payment has been delayed.
Amount: €1,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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Sensitive attachment
1 month ago
Translation
Hello, I made a withdrawal on February 28, 2025. It was approved on March 1, 2025, but nothing has happened since then and the status is 'Processing'
Dear VulkanVegas team here on board, can you help me?
Unfortunately the chat support can't really help me..
I am fully verified, this is not my first withdrawal, the others have always worked, only this time there are problems.
Can you please help me dear VulkanVegas team?
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1 month ago
Dear 00Ramon00,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 month ago
Translation
Edit: The 5 days processing time is over since Friday.
Dear VulkanVegas team, can you tell me more about the payout?
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1 month ago
Dear 00Ramon00
We are kindly asking to make a withdrawal request via bank transfer, and for future, we do suggest using bank transfer for larger amounts.
Warm regards
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1 month ago
Translation
Hello dear VulkanVegas team,
That's nice, thanks for your quick response.
Okay, then I know for next time.
What about the current payout to MiFinity?
Thanks for the help
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1 month ago
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I just saw that the payout was cancelled.
Can I make the withdrawal again via MiFinity, will it just take a little longer?
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1 month ago
Translation
Hello dear VulkanVegas team,
I have now arranged another payout via bank account.
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1 month ago
Dear 00Ramon00
Please kindly confirm when the money reaches your bank account, should be today.
Regards
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1 month ago
Translation
Hello dear VulkanVegas team.
Thank you for the quick processing, the money is here.
Can be closed. Sorry for the inconvenience
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1 month ago
Dear 00Ramon00,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
