The player from Ireland had accused the casino of utilizing fake software, not paying out winnings, and blocking communication through live chat. The player had requested a refund of their deposit. However, the player did not provide any evidence or respond to the inquiries made by the Complaints Team, which were necessary to investigate the case. Due to the lack of response, we were unable to continue the investigation and had to reject the complaint.
Winsmania Casino - Player's deposit is blocked by the casino.
Amount: 167 ₮
Winsmania Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Dear scottyc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- On what basis are you seeking a refund?
- If you suspect that the casino is employing illegal software and that the Return to Player (RTP) rates of the games should be higher, could you kindly provide your game history for our review?
- Was your account fully verified?
- You mentioned that the casino fails to pay the players; have you encountered this problem yourself, and what was the reason behind the non-payment of your winnings?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 month ago
I want a refund as I’ve found out they are a scam after doing some research.
I didn’t send them any documents as none were needed also didn’t trust them.
They need to be named and shamed
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1 month ago
Hi scottyc,
- If you suspect that the casino is employing illegal software and that the Return to Player (RTP) rates of the games should be higher, could you kindly provide your game history for our review?
- You mentioned that the casino fails to pay the players; have you encountered this problem yourself, and what was the reason behind the non-payment of your winnings?
Thank you.
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1 month ago
Dear scottyc,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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